Mobile Service Technician - Hector Turf

Job Type
Full-time
Description
Who Are We?
Since 1987, Wesco Turf has been the golf, grounds, and irrigation market leader. We are a worldwide provider of the highest quality used golf course equipment. We are an exclusive provider for Toro, Club Car, Bernhard, Salsco, Harper, Ventrac, and MCI-Flowtronex and Watertronics Pump Stations in Florida and Southern Georgia. Wesco has been honored multiple times as Toro's North American Distributor of Excellence. On August 1st, 2022, Wesco acquired Hector Turf located in Deerfield Beach expanding our market to include from Vero Beach to Key West, including the Bahamas, Puerto Rico, Dominican Republic, and the Caribbean Islands.
What Will You Do?
The Mobile Service Technician is responsible for providing onsite customer service, equipment repairs, vendor led reworks, off lease inspections (OLI), support new equipment inspections for all Commercial and Sports, Fields, & Grounds (SF&G) accounts.
Territory: Broward County to, but not limited to, Miami-Dade County
To grow and build a successful career with Wesco Turf, you will be responsible for:
• Weekly itinerary can include, but not limited to, the following:
o Customer onsite warranty and customer bill repairs
o Service contract execution and paperwork
o New prospect discovery for service offerings
o Meet or exceed monthly and yearly labor and parts budgets
o Commercial & SF&G equipment delivery inspections
o Off Lease inspections (OU)
o Attend and assists demos when requested by sales teams
o Onsite customer training
o Toro rework
o Prepare and submit weekly Activity Reports
o Safely operate mobile field vehicle
o Toro Web Training- required monthly training for technicians and service advisors
o Complete monthly truck parts inventory count
o Wesco U- training seminars for customers
• Calls to customer to provide but not limited to:
o General technical information
o Technician and operator training
o Billable diagnostic and repairs
o Convey benefits of Wesco Turf, Inc.
o Provide support for parts marketing
o Perform on site, end of lease inspections (OU) of equipment
o Perform demonstrations with territory manager for customers when requested
• Must carry and keep tools in effective working condition at all times
• Complete all assigned activities in eight-hour days, with no more than 40 hours per week
• Respond to all communication in two hours or less
• Expectation is to be driving to first scheduled stop, no later than 7:30 AM, daily
• Should there be no scheduled appointments for the day, expectation is to report to the Sarasota repair facility to assist with technical calls, training and quality control functions
• When volume of work dictates, no less than three customer stops per day
• Engage in monthly and quarter individual development plan status with leadership team
• When asked/necessary, must be able to keep information confidential
What Can We Give You?
Wesco's foundation is built on the strength and quality of our people. We are committed to providing all of the resources and tools necessary to help our people be successful. Recognizing that our employees are our greatest resource, our competitive rewards package is designed to attract and retain our talented associates.
Health Insurance - Medical, dental, and vision insurance is available to full-time employees, eligible dependents, and spouses.
Wellness - We offer full-time associates a variety of mental health, financial health, and other types of resources.
Growth Opportunities - Nearly half of our employees have worked in our organization for over ten years. We are committed to the advancement of our employees by providing challenging work assignments, formal and informal training, professional associations, and networking opportunities.
Competitive Salary - In addition to their base pay, employees are eligible for our company-wide bonus that is dependent on Wesco meeting our sales goals. We have met these goals every year for the past 10 years, the bonus is equivalent to 0-3 weeks of additional pay and is prorated for your first year. Employees in our Service and Operations departments are eligible for a monthly incentive program based on performance.
Requirements
What Do You Need?
To be considered for this role, a candidate should meet the following minimal requirements:
• Must have excellent customer service skills
• Be professional and courteous to external and internal customers
• Mechanical ability
• Presentation skills
• Time management is a must for this high pace position
• Must be organized
• Able to leverage current and future technology for role execution
• Minimum High School Diploma G.E.D. or equivalent
• Training at vocational, technical trade school or training seminars in the Commercial Turf Industry.
• Minimum of five years experience in a related field