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Title: Mobile Service Solutions Operations Specialist
Location: Boston, MA, US
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Summary
MSX International is seeking dynamic individuals who will be responsible for the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program.
Major metropolitan areas, list the 21 regions
Day to Day Responsibilities
This person will be responsible for developing and maintaining a direct relationship with automotive dealers inside their assigned market area, conduct program and vehicle launch activities, along with implementing plans to achieve market area and regional objectives:
The Operations Specialist/Launch Trainer will provide primary operational support to assigned Mobile Service Dealers within the market:
Attend Annual Business Plan Meetings
Create and Work Mobile Service Action Plans
Conduct Repair Order Analysis as needed
Ensure available technology is utilized up to date
Review Mobile Service policies and marketing actions
Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences
Perform Pre-Launch activities, including Dealer Launch Meeting 60-days prior to van arrival
Strategic planning session on how and who will run the Mobile Service program and vehicle
Perform on-site Training
Vehicle Inspection Training
Service Work Upsell Training
Telephone Sales Skills
Customer Handling Skills
Credit Card Solicitation Skills
Provide visit summaries to Dealer, District Operations Manager
Complete all administrative tasks in a timely manner
What you bring
Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication, and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:
OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills
Demonstrated proficiency with PC applications in a Windows environment
This position requires proficiency with Microsoft Word, PowerPoint, Excel, and Internet Explorer
Ability to leverage relationships to identify and sell the business case for change
Analyzing data from dealer financials and operational assessments to establish action plans
Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
Ability to train and utilize all aspects of automotive service sales
Ability to influence the service personnel and Mobile Service technicians in the training processes and monitoring the results
WORK ENVIRONMENT
Up to 75% Travel required
Overnight travel required
Have ability to equally accommodate working from home office or remote location
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.
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