Mobile Repair Technician

The Mobile Repair Technician position can be based inside a client's automotive repair facility or operate remotely, dependent upon current demands. The successful technician will provide various services to include consulting with the shop(s) and assisting in completing diagnostics scans to diagnose and recommend repairs for vehicles involved in collisions using the company scanning device.
The Repair Technician will also provide onsite repairs on a variety of makes and models of vehicles which were involved in a collision. Technicians must effectively be able to use OEM scan tools, ALLDATA and web resources for automotive diagnostics and repair information to support the increase of demand in diagnostic scan volumes at their respective shops.
Essential Functions:

• Utilize various OEM tools and diagnostic equipment to make the most effective recommendations for repairs on multiple makes and models.
• Independently complete basic, through advanced physical repairs to damaged vehicles.
• Act as a subject matter expert and adequately explain technical diagnoses and needed repairs to non-mechanical individuals on a consistent basis.
• Be able to quickly learn how to evaluate information and data to provide comprehensive interpretation of technical information, electrical components, and Advanced Safety Systems (ADAS)
• Be proficient in identification of faults, error messages, module corrections, etc.
• Continuously learn new technical information and techniques in e-learning or other training sessions in an effort to stay well-informed with rapidly changing automotive technology.
• Be responsible for test driving and/or moving customer vehicles at shop locations.
• Utilize understanding of the structure and practices of various types of repair facilities, body shops, insurance carriers to facilitate effective working relationships.
• Coordinate with fellow technicians in performing in-depth diagnostic test plans.
• Keep team management aware of mechanical and electrical repair problems as they occur.
• Adhere to all company and shop policy, procedure, safety, and environmental rules.
• Ensure compliance utilizing basic knowledge of applicable local, state, and federal laws.
• Independently complete basic through advanced physical repairs to damaged vehicles, including but not limited to, passenger airbags, wire repairs, full interior jobs, dashboards and steering columns, fuse box repairs, Advanced Aftermarket products.
• Complete remote pre, post and diagnostic scans for all makes and models and identify faults, error messages, module corrections, etc.
• Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees, clients, and insurance customers on a daily and consistent basis
• Other Duties: Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications:

• Two to three years of car dealership experience OR experience in an aftermarket repair facility as an Automotive Technician
• OEM scan tool and/or aftermarket scan tool experience and knowledge
• Proficient in identification of faults, error messages and modules
• Strong automotive mechanical and electrical diagnosis, problem-solving and repair experience
• Ability to effectively communicate with customers at all levels.
• Must have company designated certifications or obtain within 6 months: ASE, I-Car, MECP
• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
• Ability to create invoices and reports for services rendered, deliver, and explain invoices to customers.
• Basic computer skills and understanding of Microsoft Office

Preferred Qualifications:

• Self-motivated, high energy and a customer-focused perspective
• Time management and effective communication skills
• In depth understanding of automotive industry and various manufacturer acronyms and lingo
• Ability to work independently and in a team environment.

Supervisory responsibilities
This role has no supervisory responsibilities
Work environment
This job may operate inside an automotive repair shop environments that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
Physical Demands:

• Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to carry and transport up to 60 pounds up to 20 feet.
• Requires standing, stooping and kneeling for extended periods of time.
• Requires excellent visual acuity and manual dexterity.
• Ability to drive for lengthy periods for pick-up and delivery.

Travel required
Some travel within the assigned geographic area is expected.