Mobile Platform Engineer

About Client:
The Client is a renowned multinational technology company which has grown to become one of the world's most influential and successful companies in the field of software development, computer hardware, and related services.
The Client’s primary focus revolves around developing, manufacturing, and licensing a wide range of software products, including the globally recognized operating system, Windows. It has released several versions of Windows, catering to both personal computers and servers, which have become integral to the functioning of millions of devices worldwide.
Apart from Windows, client offers an extensive portfolio of software applications and tools for both individuals and enterprises.
Moreover, client has a substantial presence in the field of artificial intelligence (AI) and research, working on projects like the development of conversational AI agents, natural language processing, and machine learning technologies.
Rate Range: $85-$95/Hr
Job Description:

• We are seeking a highly skilled and self-motivated Technology Support Engineer to join our team and take ownership of maintaining our on-premises Mobile Device Management (MDM) system in a high-security environment.
• The successful candidate will play a crucial role in ensuring the seamless operation, security, and optimization of our mobile device infrastructure.
• The Mobile Platform Engineer will be responsible for installing, supporting and maintaining the Workspace One (formerly AirWatch) on-premises platform.
• Experience with managing operating systems, installing and maintaining certificates, navigating multiple network segments and Apple/IOS devices, Mobile Device Management systems such as AirWatch, and peripherals. Android device experience a plus.
• Additional experience with Windows systems and/or SCCM a plus.

• M-F, 8:30AM-5:00PM or as needed for escalations
• 100% Remote with a potential need for occasional on-site visits in NYC

• Manage, monitor, and maintain the on-premises MDM system across multiple network segments, ensuring consistent functionality and security.
• Perform routine audits of operating systems, certificates, and MDM application service components.

• Use Workspace One/AirWatch to manage end-user devices, including:
• Defining and assigning device policy
• Importing and assigning software packages
• Device reporting
• Coordination with logistics vendor for installations and field service calls
• Create documentation for configurations and support procedures
• Perform iOS Beta and General Release testing

• Provide technical support to Service Desk personnel for non-trivial issues involving device management and policy
• Troubleshoot and resolve issues related to device enrollment, connectivity, and configurations, especially in environments with multiple network segments.

• Implement and enforce security policies, including the tracking and maintenance of digital certificates used in the MDM infrastructure.
• Regularly update and renew certificates, ensuring compliance with industry standards and internal security protocols.

• Develop and maintain documentation for MDM network configurations, including detailed guides for navigating multiple network segments.
• Create documentation for certificate management processes and troubleshooting steps

• Experience with installing and maintaining on-premises Mobile Device Management systems (VMWare Workspace One/AirWatch preferred)
• Knowledge of Apples ecosystem (iOS and Macs), iOS troubleshooting and maintenance, including Apples Device Enrollment Program (DEP), aka Apple Business Manager
• Experience creating custom iOS/Mac Mobile configuration payloads is a must
• Experience with provisioning iOS Devices at scale and using automation tools like Apple Configurator, APU (Apple Provisioning Utility), iOS/Mac Shortcuts, and Automator Workflows for iOS is a big plus
• Understanding of iOS Enterprise Developer Account Management is a plus
• Experience with remotely troubleshooting WiFi and cellular connectivity issues
• Experience working in a secure environment (navigating firewalls and VPNs)
• Knowledge of how device and software certificates are used and applied
• Minimum of five (5) years of experience in a technical support role, (e.g. technical support engineer, desktop support engineer, IT help desk technician, etc.)
• Basic written communication skills (documentation skills a plus)
• Ability to diagnose and troubleshoot technical issues
• Knowledge of computer architectures, mobile devices, and peripheral products
• Ability to work collaboratively and independently to manage, prioritize, track and follow-through on multiple tasks in parallel to meet challenging deadlines

About ApTask:
Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com