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Form of workJob Description
About Our Client - A brand whose DNA is actively defined by challenging the status quo of what it means to be a "bike shop ", and redefining how service, products and bikes are delivered to the rider. Every day we connect with riders, we work to deliver the highest degree of professionalism, trust and transparency possible. We deliver an EXPERIENCE to riders that makes them fall in love with what we do and keeps them coming back and advocating for us every day.
As the Bicycle Mechanic, you would be responsible for providing customers with mobile full service, assembly, repair and warranty service repairs of bikes, ebikes, indoor fitness equipment (i.e. exercise bikes, treadmills, rowing machines, ellipticals, strength machines, and fitness mirrors).
This is a direct hire position with one of our top clients.
Provided to you:
- A Mobile Bike Shop (Company provided Sprinter Van).
- A robust new hire training plan.
- Access to an internal support team that is super fast, friendly, and ready to help you solve any issue.
- Keep all your gratuities. We've built a simple way for riders to offer gratuities and when they do, it's all yours. (Tips often equate to an additional $3-$7/hour on top of quoted hourly wage).
- Flexible hours.
- All tools are provided.
- Career growth and development.
- Secure, non-seasonal employment.
- Product discounts.
Responsibilities:
Driving the company provided vehicile (Mobile Bike Shop Sprinter Van) to clients at their home or work, servicing their bikes, supporting corporate/fleet customers, delivering swanky news bikes, attending and supporting events.
Providing general routine bicycle maintenance from basic tune-ups to full overhauls to fleet services, bike assembly and delivery, bike builds, occasional basic bike fitting, and parts and accessory installation as per customer specifications.
Positive professional communication with all customers via in person, email, over the phone, text, etc.
Provide technical support for local cycling events and corporate accounts from time to time as needed.
Execute and report on all use of "non-scheduled time” used to market our services, partners, and capabilities and generally improve our business.
Additional duties but not limited to: gear inventory receiving/shipping, Mobile Bike Shop prep and cleanliness, etc.
Selling bikes, component and wheel upgrades, and parts and accessories to our customers from a trusted advisor perspective.
Requirements:
- Must be at least 21 years old.
- Must have current driver's license and impeccable driving etiquette
- Previous bicycle shop mechanic experience with verifiable references.
- Good time management, knowing how to triage multiple requests according to urgency, etc.
- Ability to keep detailed records of work completed.
- Excellent customer service skills.
- Good knowledge of bicycle components and parts.
- Must be dependable with a positive professional attitude.
- Must have a strong work ethic.
- Must have physical ability to lift 50 lbs.
- Must be open to a background check prior to employment.
Preferred:
- You're a cyclist (mountain, road, casual, commuter....we love it all).
- Have deep experience working in bike shops as a technician, salesperson, or manager.
- Have specific training and product certifications.
Location: 100% Mobile on the Road
Pay Rate range: $19 to $23 per hour plus 100% of tips
(Tips often equate to an additional $3-$7/hour on top of quoted hourly wage)
