Service Manager For E-Bike Mechanic Team

HelpResource is an outsourcing company with more than 8 years of experience. We are looking for an experienced Service Manager to join Bike Mechanic Team and play a pivotal role in overseeing and elevating all aspects of Whizz company's fleet and store service functions across multiple locations. We're seeking an experienced individual who can lead a service team, exemplify best practices, and ensure the efficient flow of operations during shops operating hours.

Why Whizz?

• Join a fast-growing startup.
• Be part of an ambitious team building something big.
• Work on a diverse selection of e-bikes – challenge yourself.
• Use the best equipment available – because you deserve the tools to solve any problem.
• Unlimited growth opportunities – your success is our success.

Our partner WHIZZ is a fast growing E-bike subscription platform company in NYC with the head office in Manhattan who believes that diversifying their team is the right thing to do and necessary to build a product that works for and appeals to an audience that truly reflects communities. The link to the web-site for a better presentation - https://getwhizz.com/

Salary: $60,000 + KPI Bonuses

What You'll Do:

• Lead the Mechanic Team in all bicycle and store service functions: new bike builds, walk-in repairs, and checked-in repairs, setting an example for best practices.
• Oversee and assign workload efficiently, ensuring smooth operations and maintaining a seamless flow during shops operating hours.
• Manage all aspects of repair workflow: bike admission, job prioritization, service parts management, timely completion, and quality checks.
• Conduct performance evaluations for each mechanic, being the first point of contact for service-related issues among the team.
• Manage general store tasks, including opening/closing, resolving POS and ERP issues, participating in marketing events, and attending ongoing staff meetings to improve department and company operations.
• Conduct inventory management, ensuring stock levels are maintained properly, and perform monthly inventory audits of tools and equipment.
• Place and manage inventory orders for the shop's needs on a monthly basis.

• Detect and resolve shop problems in structural and social interfaces.

Requirements:

• Experience in managing team members.
• Proven experience in training bike mechanics.
• Proven experience as a Bicycle Mechanic, specializing in electric bicycles. Bicycle Mechanic certification is a plus.
• Strong analytical skills and proven problem-solving abilities with attention to detail.
• Excellent communication skills with the ability to interact effectively with riders and team members.
• Must be able to work as business dictates, including weekends.
• Ability to stand for extensive time periods, occasionally walking, kneeling, or reaching.
• Able to lift at least 80 lbs or more and use proper lifting skills.

Benefits:

• Competitive Salary: $65,000.00+
• KPI Bonuses based on performance
• 401K Plan
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training provided for continuous growth
• Paid commute options for a smoother daily journey

Job Types: Full-time, Contract

Salary: From $65,000.00 per year

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Experience:

• managing team members: 3 years (Preferred)
• training bike mechanics: 3 years (Preferred)

Work Location: In person