Military And Veteran Liaison

Responsibilities
Military and Veteran Liasion - Join Our Team at North Star Behavioral Health
North Star Behavioral Health, Alaska's premier mental health facility, is on a mission to provide hope and healing to individuals facing psychiatric or substance abuse challenges. We specialize in military-specific care for first responders, service members, veterans, and their dependents through the Chris Kyle Patriots Hospital. Our commitment is to prioritize patient care, offering excellence, comfort, and security during their most vulnerable moments. Join us, and you'll become part of a supportive network of peers and leaders dedicated to continuous learning and industry excellence. At North Star, your career can thrive through robust education opportunities and advancement within the Universal Health Services (UHS) network.
Who is North Star: At North Star Behavioral Health, we are dedicated to delivering a level of care that not only meets but exceeds expectations. Our vision is simple yet profound: to provide care that patients enthusiastically recommend to their family and friends, care that physicians prefer for their patients, and care that our employees take pride in delivering every day.
We uphold this vision by wholeheartedly embracing the following principles:

• Service Excellence
• Continuous Improvement
• Employee Development
• Ethical and Fair Treatment
• Teamwork
• Compassion
• Innovation

Our commitment to excellence isn't just a slogan-it's a way of life at North Star Behavioral Health. If you share these values and are passionate about making a positive impact on the lives of individuals and families facing mental health challenges, we invite you to join our team.
Together, we can continue to provide the highest level of care and create a brighter future for those we serve.
As the Military and Veteran Liaison, you will play a crucial role in providing indirect client care, outreach, and case management services. You will serve as the primary liaison between our facility and outside agencies for discharge planning and continuum of care functions, supporting our facility's treatment program and philosophy.
Key Responsibilities:

1. Point of Contact: Serve as the point of contact for referring Active Duty Providers and Veterans Affairs (VA) providers, maintaining open lines of communication.
2. Availability: Be available to accept referrals at any time, ensuring responsiveness beyond regular 8-hour workdays.
3. Referral Coordination: Coordinate referrals with the Intake team and Clinicians to provide timely feedback to referral sources and schedule admissions.
4. Discharge Planning: Assist in coordinating discharge planning with Active Duty Providers and Commands, as well as VA providers, to ensure seamless transitions.
5. Reporting: Ensure that all reports on Active Duty admissions, from admission to discharge, are sent to Active Duty providers promptly through fax or email.
6. Liaison Role: Serve as a liaison between Active Duty Providers and the Chris Kyle Patriots Hospital team, maintaining up-to-date contact information, phone numbers, and email addresses.
7. VA Communication: Maintain effective communication with VA referral sources, track patient authorizations for treatment, and facilitate referrals to the next level of VA care if private care is not authorized. Develop and improve communication with VA referral sources.
8. Business Development: Actively participate in expanding service lines, maintaining/increasing the referral base, and supporting overall business development strategies for the program.
9. Reserves and National Guard: Work with referrals from the Reserves and National Guard to facilitate the activation of benefits, clarify treatment needs, and coordinate admissions and discharge care. Address the unique mental health care needs of this underserved population.
10. Patient Satisfaction: Collaborate with the Chris Kyle Patriots Hospital treatment team to enhance patient satisfaction by participating in treatment teams, meeting with patients to address unique needs, and improving the overall treatment experience.

Qualifications
Qualifications: To excel in this role, you should possess:

• Must be 21 years of age or older
• Bachelor's Degree in Social Work, Psychology, Counseling, Marketing, or Public Relations or a combination of training and experience
• Relevant experience in Military and Veteran Liaison roles, with a strong understanding of the military healthcare system.
• Effective communication and interpersonal skills to engage with a wide range of providers and agencies.
• Knowledge of VA referral processes and authorization procedures.
• A commitment to supporting the mental health needs of veterans and active-duty personnel.

What We Offer:

• Competitive compensation and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.

Deadline for Applications: Applications will be accepted until 10/30/2023.
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $12.6 billion in 2021. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 89,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.