Microsoft Certified - Managed Services Specialist

CPP Associates is looking for a Managed Services Specialist to join our team. Is that you? You will join an existing team of dedicated, customer focused professionals that are responsible for managed services delivery to our customers on a day-to-day basis.

You MUST HAVE a Microsoft 365 Administrator Expert certification.

You are capable of:

• Working in a team in environment to provide five-star customer service to all CPP managed services customers
• Maintaining an optimistic, positive outlook that translates to excellent bedside manner in working with customers daily
• Possess strong technical knowledge across a variety of common solutions and platforms in use by customers
• Performing due diligence on customer environments during the assessment process prior to bringing customers on board
• Understanding complex challenges and resolving them with strong analytical and problem-solving skills
• Understanding the customers business, and ensure their support experience is commensurate with their needs
• Understanding managed services tooling, our requirements, and recommendations on updates/changes to meet ours and our customers’ needs

You MUST HAVE a Microsoft 365 Administrator Expert certification.

No H1B visa sponsorship.

Daily Responsibilities

• Triage and Prioritize customer issues as necessary
• Onboard customers to CPP’s platform(s)
• Uncover opportunities in customer accounts based on hardware, software, or other requirement(s) and inform the account team
• Work with the account team to perform consultative, solutions-based design for both company and clients
• Research, design, plan and coordinate infrastructure upgrades, enhancements, improvements and/or newly required service deployments
• Research customer infrastructure setups, assess capability and provide recommendations for dealing with performance and capacity issues, hardware and software end of life and new requirements and present findings to customers via audit report
• Research new products to upgrade / to design standardize Managed Services solution offerings
• Participate in operational and business critical projects through the scoping, planning, execution, and implementation
• Provide technical direction in customer monthly and quarterly business review meetings
• Drive documentation standards and curate customer environment documentation to ensure accuracy and that it reflects up-to-date information

Qualifications:

The ideal candidate must be located in NY or NJ (preferably NJ) and possess:

• Microsoft 365 Administrator Expert Certification Required - Applicants will NOT be considered without this certification
• 5+ years of hands-on experience in a mid-level role in a managed services organization or similar
• Excellent organizational skills
• Excellent communication skills (oral, written, presentation)
• Broad understanding across all IT infrastructure
• In-depth understanding of Active Directory Infrastructure, DNS, DHCP, Windows Security, deployment services, DFS and other Microsoft infrastructure services.
• Solid understanding of Windows Server, VMware, Hyper-V, and Linux, and be able to analyze and troubleshoot complex problems.
• Solid understanding of Office 365, including day-to-day management, migrations, and third-party integration strategies
• General understanding of Azure (IaaS, PaaS, etc.) and be able to analyze and troubleshoot problems
• Solid understanding of LAN and WAN networking, switching routing and firewalls such as Aruba, Cisco, and Fortinet
• Understanding of and experience managing SANs from companies such as HPE (Nimble, etc.)
• Experience performing needs assessments, and making technical recommendations based on the discovered needs.
• Knowledge of computer environmental facilities including power distribution, UPS systems, cabling and cable management systems, and security.
• Ability to document solution components to an appropriate level of detail and data integrity
• General understanding of mobile products and solutions
• An understanding of IT security and standard IT audits