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Form of workJob Description
Lightfully Behavioral Health is a growing leader in Mental Health treatment providing high-quality, evidence-based treatment and innovative, compassionate care focused on total wellness for those struggling with Mental Health conditions. Lightfully provides treatment on a full continuum of care including residential, partial hospitalization, intensive outpatient, and virtual services. With current communities providing best-in-class care in Southern California markets, Lightfully is positioned for dynamic and high-paced growth.
Welcome to a behavioral health services company unlike those that have come before it. One where leaders believe in the healing and nourishing quality of compassion both in treating clients and caring for our people. A safe place to bring your whole self to work and infuse a bit of your own magic into what you do every day. The Lightfully Shining Commitments reflect our commitment to these principles and encourages our staff to deliver exceptional performance through their authenticity, bravery, and grit. We believe that great things can happen when we create space for people to light fully.
JOB SUMMARY:
Client Care Specialist (CCS) complete group therapy documentation during their shift, conduct bi-weekly meetings with clients to plan for discharge and establish an outpatient team, provide technical support, and ensure clients' general well-being. We are offering Monday-Friday,11:00am-7:00pm schedule. The role is 100% REMOTE!!!
MAJOR RESPONSIBILITIES:
• Upholds and maintains the Company, mission, and values (called the Lightfully "Shining Commitments").
• Supports clients' psychological safety.
• Accounts for attendance and execution of missing person protocol and informs leadership as necessary.
• Completes accurate and timely documentation for groups.
• Ensures that documentation accurately reflects all changes in the client's condition and notifies clinical staff of any noteworthy observations (e.g., psychological, and emotional symptoms, non-compliance in programming, and behavior usage).
• Schedules and conducts bi-weekly meetings with clients to plan for discharge, establish an outpatient team, and provide discharge resources.
• Collaborates with therapists during treatment team meetings to update them on clients' outpatient needs and concerns.
• Provides one-on-one assistance to clients in crisis as directed by the clinical team and the client's plan of care.
• Supports clients in navigating the virtual platforms used.
• Assists with clients in a pleasant, professional, and efficient manner. Seeks assistance from licensed staff when needed.
• Performs all other duties assigned by the supervisor.
SPECIFIC SKILLS/COMPETENCIES:
• Basic computer literacy in Microsoft Office programs, including Microsoft Word, Excel, and PowerPoint.
• Ability to navigate Electronic Medical Record systems.
• Basic knowledge of general office equipment is required.
• Ability to speak English fluently is a requirement; the ability to speak Spanish is preferred.
• Ability to communicate and write clearly and professionally is required.
• Ability to maintain confidentiality.
• Strong communication skills. Must have the ability to effectively present information and respond to questions from patients, referents, and the public.
PHYSICAL REQUIREMENTS:
• Must have the ability to communicate with individuals over the phone, through electronic correspondence, and in person.
• Able to work for prolonged periods sitting at a desk and working on a computer.
MENTAL/SOCIAL REQUIREMENTS:
• Must be able to demonstrate working effectively with and showing respect to all clients/patients and staff, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/expression, and political backgrounds.
• Must demonstrate the ability to navigate crises and solve problems independently, using best judgment and critical thinking skills.
• Must maintain a positive, friendly, and welcoming attitude with staff and clients at all LBH facilities and within the organization.
• Must utilize professional communication when addressing issues with clients or staff.
OTHER INFORMATION:
• Must pass an extensive background check.
• Must meet the criteria of our auto use policy, including driving a vehicle and possessing a valid Driver's License.
• This is a remote position and requires the ability to perform all duties and responsibilities at home.
The pay range for his role is $17.00-$25.00 hourly.
This is an exciting opportunity to help us build something from the ground up. To be part of a dynamic team of passionate providers looking to create something exceptional and well timed in the market.
