Membership Manager

Job Description
Who We ARE: When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your career at The Edge Fitness Clubs!
What We LOVE: People. Fitness. Teamwork. Fun. Changing Lives.
What You'll DO:
Team People Management:

• Ensure your team is at prescribed functional staffing levels and that all team members are executing the full The Edge sales play which ensures success.
• Recruits, interviews, and works with the General Manager to hire new Membership Advisors into the club in partnership with Talent Acquisition team
• Ensure proper scheduling of membership advisor staff for coverage and maximum production.
• Dedicates the needed time to coach, train and develop each staff member's sales and customer service skills through practice and real play.
• Proactively identify and manage staff performance concerns and gaps on a continuous basis.
• Creates a positive and healthy workplace that fosters collaboration and constant, continual improvement.
• Ensure new members are connected to fitness services and set up for success
• Bring the company's mission statement "Member Obsessed Fitness Professionals" to life through member, guest and prospect interactions

Financial Performance:

• Hits individual and team ships, sets and guest list expectation
• Monitors the KPI's to ensure that each of your Membership Advisors achieves or exceeds our membership sales goals and objectives.
• Educates team members for full understanding of daily deliverables and monthly goals.
• Ensure that the required sales activities are being met daily and provide action plans to close any gaps. This includes self-generated leads and memberships.

Quality Control:

• Ensure that the Membership Advisors are building excitement around the tour, creating a great first impression of the club, build value on the initial training appointment, growing the guest list at expected levels, presents memberships properly never lets an opportunity pass by.
• Coaches, teaches, and trains the advisors to develop and improve their sales and customer service skills.
• Continual training around key sales techniques (real playing TI's, club tours membership presentation).

Communication:

• Meets with the management team daily to strategize and plan on how to achieve sales and other related budgets and expectations.
• Participates in daily and weekly staff meetings to assess performance, create a winning plan, while reinforcing team building, and how KPI's impact their performance
• Corresponds daily with the department heads about the state of the state, communicating any needs or concerns.
• Attend and actively participate in weekly sales meetings with VP of Sales and National Sales Managers.
• Conducts performance reviews of their employees with other club managers and national sales leadership

What You'll NEED:

• Energy Enthusiasm
• A Passion for Fitness
• Ability to work with a sense of urgency
• Ability to work flexible hours, as necessary during closeouts or end of month
• A "roll up the sleeves" mentality
• Proven track record of achieving and/or exceeding sales goals
• A University degree or equivalent experience is required.
• 2+ Years of leadership and people management of large cross-functional teams including proven success in leading, coaching and motivating teams to achieve budgets and objectives in a consumer-facing service-oriented environment.
• Related industry experience required.

Supervisory Responsibility:
This position will supervise the Membership Advisors and is the MOD when the GM is not in the building.
What We Offer YOU:

• We will give you a FREE Gym membership for you and a friend! Get your workout in during lunch or after shift!
• We "insure" you and your family stay healthy with our tiered Health Benefits: Medical, Dental Vision.
• We work hard to play hard... take your vacation! PTO Paid Holidays. Vacation days improve overall wellbeing!
• We make sure you plan for your future. Enroll in our 401k.
• We want you to save money! There are discounts on personal training, apparel, shake bar Edge Kids!
• We want you to grow! Team builders, Leadership and Development training, all opportunities to advance!
• We protect you with our company paid Life insurance ($25k), and Long-Term Disability (LTD) and Employee Assistance Program (EAP)
• We will give you an awesome culture and fun work environment! Look forward to coming to work each day!

Not all heroes wear capes, we wear sneakers and workout clothes! There is a reason our members call us the best gym ever... it's because we have the best staff ever... come join our team! It's okay... you can invite your friends to come work with you too!
Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.