Membership Engagement Manager

UIDP seeks a dynamic and motivated Membership Engagement Manager to join our team. As the Membership Engagement Manager, you will develop and implement strategies to enhance member engagement, retention, and satisfaction. UIDP has made a significant investment over the past nine years to grow its membership and now has over 200 organizational members, with more than 10,000 member representatives! This position is not a sales role but is dedicated to serving and deepening relationships with the UIDP member community and its representatives. The ideal candidate should feel confident serving as a representative of the organization and engaging with established and new members and other stakeholders within the organization's network. This role provides opportunities to interact with mid-to-senior level professionals from top global universities and companies, gain extensive knowledge in University-Industry collaboration and association management, and offers the potential for professional development and advancement. You'll be part of a team prioritizing collaboration, innovation, and exploring new initiatives and concepts.

The essential duties of the Membership Engagement Manager include the following:

• Develop and execute comprehensive engagement strategies to increase member involvement.
• Cultivate relationships with members through personalized communication, outreach efforts, and targeted campaigns.
• Collaborate with cross-functional teams to ensure alignment of Membership Engagement initiatives with organizational goals.
• Provide exceptional customer service and support to members, promptly addressing inquiries and resolving issues.
• Onboard new member organizations and their representatives.
• Offboard non-renewing members.
• Develop and maintain strong relationships with members and their representatives.
• Track and report on key performance indicators related to Membership Engagement and retention via a membership dashboard.
• Provide bi-monthly updates to the UIDP board.
• Other duties as assigned.

THE IDEAL CANDIDATE

You have a natural ability to develop and maintain good relationships, communicate clearly, inspire, and influence others, and work well in a team. You have an affinity for delivering elite customer service. You are comfortable with changes in course and circumstances. You have an uncanny ability to pivot focus and resources as tasks dictate. You work hard, smart, and efficiently, and you can take an idea and run with it with minimal supervision. You embrace your role and enjoy providing support to the team. You are meticulous in your organizational skills and meet all deadlines expeditiously.

QUALIFICATIONS

Education & Experience

• Bachelor’s degree
• Four years of experience in a Membership Engagement, customer relationship management, account manager, or similar role

Requirements:

• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse audiences
• Strong proficiency in composing effective business emails
• Impeccable customer service skills and responsive attitude
• The ability to adapt to changing priorities, navigate ambiguity, and thrive in a fast-paced environment
• Occasional travel may be required

Additional Desired Skills:

• Experience working in a membership association environment
• Experience using Association Management Software (AMS), particularly YourMembership
• Experience working in a customer-facing role with mid-to-senior level professionals in academia and the private sector

WHO WE ARE

UIDP (www.uidp.org) is a global nonprofit membership association that helps great innovation companies and world-class research universities develop new and better collaboration approaches. UIDP is a recognized convener of thought leaders and practitioners, identifying high-impact strategies so companies and universities (along with other interested parties) can improve the return on investment from their partnerships. UIDP’s operating model is predicated on being agile and producing high-quality products that meet the community's needs.

OUR TEAM

As the quality and impact of UIDP’s work gains recognition, our team has grown rapidly over the past five years to meet the demand. Yet, we retain the spirit and energy of a mission-driven start-up. This means we are all clear on the big vision but also comfortable with the inevitable ambiguity and sense of urgency of a highly responsive, agile organization. Plentiful growth opportunities await! UIDP believes in investing in its staff to promote the achievement of personal career goals. Staff are given opportunities to enhance their skill sets through professional development. Promotion is readily available for staff members seeking greater responsibilities.

LOCATION

This position is located in Columbia, SC, USA. UIDP operates under a hybrid work schedule, and staff work 3-4 days/week in the office.

COMPENSATION AND BENEFITS

This full-time, exempt position includes a competitive salary and generous benefits package, including health, dental, and vision insurance, retirement, and generous paid time off. UIDP also believes in supporting the professional development of its employees and their growth within the organization.

TO APPLY: Please submit your cover letter and resume via Indeed.

The job will be open until filled.

UIDP is an Equal Opportunity Employer and maintains compliance with all federal, state, and local laws.

Job Type: Full-time

Pay: From $67,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• This position requires in-office work 3-4 days per week, in our Columbia, SC office. Please respond YES to acknowledge this requirement.

Education:

• Bachelor's (Required)

Experience:

• member/customer engagement, account management: 4 years (Required)

Work Location: Hybrid remote in Columbia, SC 29201