Member Services Representative

Evenings and weekends, hours to be determined.

Job Summary

As a Member Services Representative, you will engage Y members and guests in order to serve their needs and share information regarding memberships, programs, support new member enrollment, and assist with class registration. You will use your passion and exceptional customer service to serve others to help staff, members, guests, volunteers, and programs participants in person, over the phone and by email.

Responsibilities and Duties

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Provide exceptional customer service
• Be knowledgeable about all YMCA programs and sell them effectively. This includes being familiar with all current brochure information, upcoming events and other special activities. If information is not available, be responsible for obtaining the correct information, updating welcome center resources and providing information to members.
• Control access to the facility. Check-in members entering the building by scanning membership cards and obtaining proper identification of guests.
• Register for membership and/or programs, by inputting data in the computer, collecting the proper payment and verifying the accuracy of information on YMCA forms.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Enter all transactions accurately and completely into the computer system. Balance all end of shifts and report any discrepancies to supervisor.
• Follow and enforce all YMCA procedures and policies, including: personnel guidelines, safety guidelines, facility access procedures and membership policies. Carry out emergency plans as necessary.
• Maintain a clean and safe YMCA. Take initiative to clean up/repair areas.
• Be dressed in staff uniform and wear nametag at all times.
• Attend and remain current on all mandatory trainings and staff meetings.
• Be knowledgeable and supportive of the YMCA annual campaign.
• Any other duties as assigned.

Qualifications and Skills

• Strong communication, customer service and problem solving skills.
• Ability to actively listen.
• This person needs to be a self-starter, able to handle multiple tasks under limited supervision, work well in a team setting and be detailed oriented.
• Experience with and knowledge of computers.
• Possess a positive and professional attitude.
• Have cash handling skills and the ability to reconcile shift transactions.
• A willingness to commit to the mission of the YMCA.

Benefits

Health Care Benefits
Dental Care
Continuing Education
12% Retirement
Paid Time Off
YMCA membership included with employment.

Communication method(s) used:

• Email
• Phone
• Chat
• In person

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Expected hours: 10 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person