Member Service Representative/Teller

Do you want to work on a team where you really matter?

Do you like solving problems and making people happy?

Then come join the Northwest Christian Credit Union team as a Member Service Representative.

NCCU is a not-for-profit financial cooperative that has been providing financial services to the Christian community in the Pacific Northwest and beyond since 1954. Our vision is to be the trusted financial partner in the Christian community by promoting stewardship, empowering mission, and engaging Kingdom resources. We are looking for energetic professionals who share our values of Faith, Innovation, Teamwork, Generosity, Adaptability and Service.

Here’s what you’ll be doing when you work with us:

• Greet and welcome members to the credit union in a courteous, professional, and timely manner.
• Provide prompt, accurate and efficient member transactions.
• Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.
• Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.
• Balance cash drawer at the end of the shift; research and resolve balancing discrepancies; report balancing discrepancies to your supervisor.
• Maintain up-to-date and comprehensive knowledge of credit union products and services.
• Maintain up-to-date and comprehensive knowledge of applicable policies and procedures.

We are open to various levels of experience, but our ideal candidate’s previous experience would entail:

• At least 1 (one) years of financial institution experience
• Experience with front-line customer support
• Cash handling experience
• Comfort with computer systems and web-based applications
• Excellent written and verbal communication skills
• Demonstrated skills for listening to and empathizing with customers
• Ability to multitask and achieve goals

Bonus points awarded if you have the following:

• Experience with core data systems
• Experience with digital banking support
• Bilingual

This is a full-time position with an excellent benefits package. Initial training will be at our main office in Nampa, Idaho. This job is not eligible for telework/telecommuting. The NCCU team works in a business casual office environment. Salary is dependent on experience. Start date for all selected applicants will be during the first two weeks of April 2024.

Other benefits we provide:

• Competitive pay and bonus structure
• Medical, Dental, Vision, Long-Term Disability (100% of employee portion paid by NCCU)
• 401(k) with company match of up to 5% of salary
• Generous Paid Time Off plan
• Up to 11 (eleven) Federal holidays per year

Northwest Christian Credit Union is an Equal Opportunity employer. As an association of Christians, Northwest Christian Credit Union is permitted, and reserves the right, to prefer employees on the basis of religion (Title VII, Section 702(a), 703(e)(2), United States Civil Rights Act of 1964, as amended).

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Credit union membership
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
• Volunteer time off

Experience level:

• No experience needed

Schedule:

• Monday to Friday

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• Nampa, ID 83686: Relocate before starting work (Required)

Work Location: In person