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SalaryPosition: Member Services Representative - Front Desk
Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead
Department: Operations
Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift.
Duties and Responsibilities:
- Perform to your best abilities during your assigned work shift.
- Monitor and maintain club cleanliness and atmosphere.
- Ensure that all proper training has been completed in order to operate safely and efficiently.
- Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
- Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks.
- Process and Review Daily Club Activity Paperwork and file in appropriate folders.
- Audit and Balance Cash Drawers on a daily basis.
- Update and Review Daily Club Reports and complete any corresponding Data Entry Documents
- Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment
- Adhere to company’s policies and guidelines and address any minor infractions.
- Provide a safe and secure environment for all members
- Communicate with members and a create a high level of customer service.
- Stocking all retail and promotional items for following shift.
- Perform daily club inspections, complete assigned cleaning sections.
- Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.
- Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders.
- Staying up to date on all required certifications and training courses.
- Communicating with, promoting, touring, and assisting prospects and potential members
- Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies
- Ensuring Facility complies with all state and federal laws and insurance requirements
- Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to.
Qualifications:
- Must be at least 18 years of age or older.
- HS diploma or equivalent required.
- Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements
- Great communication skills with internal and external customers.
- Must be team oriented, motivated and well organized.
Benefits & Perks:
- Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
- Every Team Player receives a FREE Planet Fitness Black Card Membership
- Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
- PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Player
Job Type: Part-time
Pay: From $12.00 per hour
Benefits:
- Bereavement leave
- Employee discount
- Gym membership
- Opportunities for advancement
- Paid training
Experience level:
- No experience needed
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Rotating shift
- Weekends as needed
Work Location: In person
