Address
Form of work
SalaryWe are looking for a motivated and enthusiastic candidate as a Member Service Representative to join our team.
As a Member Service Representative, you will be responsible for building and maintaining relationships with the members. You will also be responsible for contacting members and addressing their concerns.
Responsibilities
- Welcoming customers and greeting them warmly.
- Listening to customer needs and concerns attentively.
- Resolving customer complaints in a professional manner.
- Explaining to members about the products and services.
- Providing information about member fees, benefits, policies, and procedures.
- Recommending products and services to the members.
- Solving queries and issues related to payment.
- Documenting the member’s problem for future reference.
- Responding to phone calls and directing them to the appropriate person.
Requirements
- High school diploma or an equivalent.
- Proven work experience as a Member Service Representative or a similar position in the Customer Service department.
- Good verbal and written communication skills.
- Proficiency in Microsoft Office Tools.
- Highly organized individual.
- Excellent active listening skills.
- Outstanding decision-making abilities.
