Member Service Representative

GENERAL DESCRIPTION OF POSITION

The role of the Member Service Representative I is to assist members with in-office products and services offered by the Branch Operations department. Additionally, MSR I will perform all duties listed in the Teller job description.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet members and welcome them to the Credit Union (in-person & phone) in a courteous, professional, and timely manner.
• Perform all responsibilities of the Teller position with a focus on high-level Member Service and accuracy. See also Teller job description.

· Adhere to all security procedures as well as other departmental policies and procedures.

• Learn NCUA/banking regulations and procedures regarding member accounts.
• Perform duties in accordance with Credit Union and banking compliance requirements.
• Competently process requests to open all account on the Truth-in-Savings.
• Assure proper maintenance, cleanliness, and security of work area, desks, equipment, etc.
• Process deposited checks by scanning and reconcile morning work.
• Perform late notice printing and processing.
• Coin Machine - empty, balance, and prepare for pickup.
• Process member check order through Deluxe. Process savings bond redemptions.
• Perform vault cash handling duties which includes counting, selling back, and proving the vault.
• Complete continued education through webinars, videos, and other training methods.
• Assist supervisors on additional duties of the Branch Operations department.
• Will work on Thursdays and Fridays until closing as needed.
• Will work a minimum of 2 Saturdays per month.
• Perform other duties as required by management.

KNOWLEDGE REQUIREMENTS

Have complete knowledge of Teller operations and procedures; Core System

Have complete knowledge of Credit Union products and services

Have complete knowledge of Member Service operations and procedures

Have thorough understanding and knowledge of Credit Union operations, principals, and practices

Have working knowledge of web-based technology and computers

EXPERIENCE REQUIREMENTS

Successful completion of Credit Union Teller position training Successful completion of Member Service Credit Union position training

Job Type: Full-time

Benefits:

• 401(k) 3% Match
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Milford, NJ 08848: Relocate before starting work (Required)

Work Location: In person