Member Service Representative - Full Time

Member Service Representative/Teller - Howland Branch
ABOUT THE ORGANIZATION 7 17 Credit Union is a progressive financial institution in Ohio offering credit union membership to those who live or work in Trumbull, Mahoning, Columbiana, Portage, Summit and central Stark counties. With 13 branches and state of the art technology, 7 17 is able to provide banking services to more than 110,000 members in the greater Youngstown, Warren, Howland, Cortland, Vienna, Kent, Ravenna, Canfield and Canton areas. 7 17 is a local, community-minded financial institution driven by the credit union philosophy of people helping people.
At 7 17 Credit Union we have amazing benefits for amazing employees! Our full- and part-time benefits package includes a competitive hourly rate; medical, prescription, dental, vision, life, long- and short-term disability insurance; a 401(k) with a rich company match and profit sharing; tuition reimbursement; paid time off and holidays, and more!
DESCRIPTION We seek energetic, sales-oriented candidates to become part-time Member Service Representatives for our thirteen branches. Member Service Representatives (MSRs) are responsible for a variety of tasks including providing excellent customer service, processing account transactions accurately, helping to resolve customer concerns in a timely fashion, and following proper procedures to minimize errors and reduce fraud attempts.
MSRs are expected to build great rapport with people, balance their cash drawers each night, and always take pride in performing well and enjoy helping others as strong team players.
Your primary duties will include:
Maintaining high accuracy in handling of all transactions and assigned duties, especially those dealing with cash and members' accounts. Remain compliant with credit union check handling policies.
Maintaining referral/sales goals such as deposits, loans and other services at the acceptable level as determined by the credit union.
Greeting members with a smile and refers to the member by name as appropriate while conducting transactions in order to maintain service goals at the acceptable level as determined by the credit union.
Receiving members at assigned station and determines the nature of the members' business. Handling numerous personal and business account transactions including but not limited to:
Savings Bond and redemption for both members and non-members
Visa Cash Advances for members and non-members
Handles ATM processes such as card issuance, qualification, and lost and stolen cards.
Handles applications for new remote delivery products; resolves or reports service failures pertaining to existing services.
Closes accounts using credit union defined procedures.
Receives and processes transfer requests including payroll setups and allocations, ACH Origination and Loan Payments.
Processes account maintenance requests such as name and address changes, changes of ownership and adding of club and money market accounts, using required identification, verification and screening procedures.
Receives share and IRA deposits loan payments in person or by mail; prepares proper receipt.
Processes cash and check withdrawals and processes transfers between accounts.
Handles member reported fraud claims pertaining to stolen or lost ATM cards, ACH transactions and check forgery.
Opening and closing the computer terminal and accounts for assigned cash and transactions and balances to the terminal close report on a daily basis; remits receipts to Payments Solutions.
Maintaining overall knowledge of the resources and services of the Credit Union as front-line first contact with members.
POSITION REQUIREMENTS
Teller experience is preferred, but not necessary.
Proven cross-sell experience.
Cashier or other money-handling experience
Outstanding customer service skills.
Basic computer skills.
Excellent verbal and written communication skills.
FULL-TIME Monday-Friday
EDUCATION High school diploma or equivalent
LOCATION Howland Branch
EEO STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.