Member Service Representative (Banker)

Are you looking for an organization that values your experience? Are you a skilled customer service professional ready to take your career to the next level? If so, keep reading!

Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace for SIX years in a row. Being part of the Miramar Team and TFCU overall will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike.

This is a high visibility/high member contact position, thus providing world-class service is essential. This position is responsible for assisting members and potential members with their financial needs, opening new accounts, processing account transactions, resolving problems, and providing account information and cross-selling services and products to meet the member's needs. Positively and professionally represent the organization in Seg and/or PC events. Perform clerical and/or administrative duties and provide backup support to other staff within the branch as needed.

JOB-SPECIFIC DUTIES

• Greet and welcome members and visitors to the credit union in a courteous, professional, and timely manner.
• Assists members with opening and closing accounts, answers questions about products and services, and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Open all accounts, certificates, loans, and other credit union products or services accurately, ensuring all related forms and documents are completed and filed/scanned in a timely manner.
• Promote, describe, and actively cross-sell credit union products and services based on member needs that are obtained from member interviews and/or reviews of members' accounts.
• Achieve personal referral goals by developing relationships with current and prospective members utilizing the fundamentals of sales and profiling skills. Actively participate in Sales Promotions and campaigns including telemarketing/outbound calls for sales and services to members and non-members as per their financial needs.
• Serve as a liaison and contact for the credit unions existing SEGs and/or Partner Companies and maintain all facets of the relationship. Assist branches with formal presentations at SEGs and/or Partner Companies to introduce the credit union to employees; answer questions and provide a resource that encourages participation.
• Be a visible presence in the local community and sponsor community. Promote the credit union through participation in events and activities within the business, community, and charitable organizations.
• May perform as a teller as needed, filling for peak schedules or for an absence or shortage on the teller line. May process member transactions, including but not limited to deposits, withdrawals, payments, transfers, check cashing, bonds, etc. ensuring compliance with Credit Union policies and procedures.
• Balance cash drawers daily and periodically. Research and resolve discrepancies and report discrepancies to the supervisor. Assist in balancing the ATM and other cash dispensers.
• Provide in-person, video, and by-telephone general and specific service-related information concerning the credit union products or services. May respond to emails or other electronic requests submitted by members providing an excellent member experience.
• Maintain up-to-date and comprehensive knowledge on all credit union products and services, State and Federal regulations that are applicable to the transactions and member interactions.
• Alerts branch management or Security of any suspicious activity regarding transactions including forgery, theft, fraud, kiting, etc.
• Complete CTRs and SARS and other regulatory compliance documentation as required.
• And other duties as assigned

BSA Compliance: every employee is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.

• In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments.
• Ensure ongoing individual compliance with all regulatory requirements established in the SAFE Act, if required.
• Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending, and Credit Card Act.
• Comply with all TFCU policies and procedures to ensure compliance with such regulations.
• Performs related duties as required with or without accommodation.

We offer Excellent Benefits such as:

• Medical, Rx, Dental, and Vision Insurance
• Retirement Profit Sharing 401K Plan
• Accident, Cancer and Hospital Indemnity Plan
• Prepaid Legal
• Voluntary Life Insurance
• Pet Discount Program
• Paid Time Off/ 11 Paid Holidays
• Tuition Reimbursement/Student Loan Paydown Program
• And so much more!