At the Y, we’re an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone - especially children - experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities.
NATURE AND SCOPE:
- Support operating plans to promote membership/program growth, retention, impact, and safety for the YMCA.
- Support regular activities/events for families and members, on a monthly/recurring basis.
- Maintain accurate program documentation (files, reports, rosters, health records, etc.) for family programs and Member Engagement activities/events.
- Recruit, hiring, train, and supervise playcenter staff.
- Assist in the marketing and distribution of program information, may organize and schedule program registrations.
- Promote an inclusive, welcoming, and respectful environment that embraces the diversity of all participants.
- Respond to all member and community inquiries and complaints in a timely manner.
- Consult with the Director on concerns related to child/member behavior.
- Create, manage, and implement processes to activate volunteerism within the Y.
- Collaborate with all department leaders to create value-add opportunities that will enhance the member experience within the Y.
- Document and report on facilities and to the Director any equipment that needs repair and/or replaced.
- Attends required training related to the scope of work.
- Maintain and report incident/accident paperwork.
- Bachelor's Degree OR Associate degree and 2+ years of experience in Member Engagement or customer service OR High school diploma and 3+ years of experience in Member Engagement or customer service
- Must be at least 21 years of age
- Excellent written and verbal communication skills
- Ability to recognize and implement safety standards in all program activities
- Strong Human Relations and Conflict Management skills
- Ability to effectively communicate and manage information to program participants, community leaders, and volunteers and staff of all ages
- Proficient knowledge of computers, various technology, and applications
- Ability to multitasks, work independently, problem solve and effectively manage time
- Must be able to obtain within 30 days of hire, completion of CPR, First Aid, and AED training
- Bachelor's degree in public administration, business, Human Resources, or related field
- Non-profit experience
- Ability to pass a pre-employment background check including Criminal Record check, Drug Screening and motor vehicle record (MVR) according to company policy.
- Must be legally eligible to work in the US without current or future sponsorship.
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