Member Engagement Specialist, Facility Focus

Why Wayspring?

We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm – you grow, we grow. At Wayspring, we don’t just see you as an employee, we see you for who you are. a whole-person – with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.

Overview of the Member Engagement Specialist

The Member Engagement Specialist will report to the Member Operations team and will be tasked with initial engagement and enrollment of eligible health plan members in treatment facilities to educate them on Wayspring’s service offerings, as well as ongoing engagement with the Member throughout the program. The ideal candidate will be a highly personable and professional with excellent communication skills, and have experience as in peer recovery, behavioral health, or a substance use disorder setting. This position requires regular daytime travel to treatment facilities in the Toledo, OH area. Mileage reimbursement is included! Hybrid work schedule, also working remotely 2 days per week!

Responsibilities of the Member Engagement Specialist

• Facilitate in person enrollments at partnered facilities
• Where appropriate, conduct outreach to providers to secure member referrals
• Successfully engage members and provide them with an educational overview of Wayspring’s service offerings
• Secure enrollments from members to participate in Wayspring’s services
• Secure verbal and written consent, and obtaining appropriate paperwork for services including consent to clinic services and release of information forms from members to participate in Wayspring’s services
• Secure members first appointment with clinical services at Wayspring
• Provide follow-up to members for 30 days post discharge at partnered facility
• Initiate creative strategies to facilitate member contact, including some in-person opportunities
• Provide on-going engagement to members both telephonically and in-person
• Incorporate recovery support themes into engagement
• Regularly review member profile for SDoH and clinical updates
• Maintain performance accountability around member enrollment, clinic conversion, and achieve performance targets
• Adhere to Wayspring information security and privacy requirements
• Other duties as assigned

Requirements

• Minimum of three (3) years of experience in an outreach role
• Ability to travel as business needs require within the state of Ohio (no regular overnight travel)
• Ideal candidate would have peer specialist or peer recovery background in the substance use disorder space or experience in a behavioral health setting
• Highly organized and detail-oriented and self-driven with the ability to work independently and as part of a team
• Demonstrated ability working in a matrixed environment
• The ability to communicate effectively and persuasively is required
• Exceptional verbal communication skills, and effective presentation skills
• Experience with CRM platforms or Electronic Health Record systems is preferred
• Hybrid Model - this role offers the ability to work from home 2-3 days per week as well as in the community or in treatment facilities 2-3 days per week.
• Bachelors degree is preferred, but not required

Company and Benefit Summary

Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.

• Medical, Dental and Vision Insurance Options
• Company funded HSA
• Monthly Gym Allowance
• Paid parental leave – all parents included!
• Company paid short term disability, long term disability and life insurance
• Generous 401k match
• Premium Employee Assistance Program, inclusive of counseling sessions
• Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• Do you have professional or lived experience in mental health, substance use disorder/addictions, or behavioral health?
• Please confirm your current city, state, and zip code.

Ability to Relocate:

• Toledo, OH 43606: Relocate before starting work (Required)

Work Location: Hybrid remote in Toledo, OH 43606