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SalarySituated between the energy of Downtown Chicago and the convenience of the nation’s busiest airport, Loews Chicago O’Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O’Hare Oasis.
Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.
What We’re Looking For: Loews Hotels & Co seeks a detail-oriented team player to support the day-to-day operation of the Meetings & Events department while contributing to the delivery of exceptional experiences for both clients and team members alike.
Who You Are:
- Dedicated to the details and the deadlines, always looking to dot every ‘i’ and cross every ‘t’ in a timely manner
- Excellent communicator with an ability to adapt to the communication styles of others
- A highly motivated self-starter seeking an opportunity to learn and grow
- A service professional with a passion for hospitality
What You’ll Be Doing:
- Provide administrative support to department managers as assigned
- Responsible for sending daily and weekly reports to all pertinent hotel departments, including group resume packets, Banquet Event Order packets, event posting reports, change logs, etc.
- Maintain the accuracy of the BEO master book (updating guarantees, replacing revised/original BEO’s)
- Assists in the preparation of Banquet Event Orders, including inputting revisions and marking changes
- Answer phones and respond to client facing email correspondence
- Review resumes and BEO’s in detail to determine needs and assist with facilitating them with the Meeting & Event/Catering Manager’s assistance
- Prepares site visit and planning visit packets
- Respond to external and internal requests, emails, or other needs in manager’s absence
- Complete Amenity Forms, Write Amenity and Welcome Cards, Collect any custom amenity items and relay to Food & Beverage Department for delivery
- Coordinate internal meetings
- Provide onsite event support as needed and determined by Director of Meetings & Events
- Compile property specific reports or data sets and disseminate as needed
- Other duties as assigned
Your Experience Includes:
- 1 Year of Hospitality Experience
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
- Knowledge of Hotel Operational Systems, such as Delphi, preferred
- Able to work a flexible schedule, including weekends and holidays
What We Offer:
- Competitive health & wellness benefits, 401(K) & company match
- Paid Sick Days, Vacation, and Holidays
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Employee Hotel Rates
- Other discounts and more
Reports to: Director of Meetings & Events
