Medical Support Manager

The Arc of King County serves all people with intellectual and developmental disabilities across the lifespan: from prenatal diagnosis through end-of-life care. Our programs include: Information and Family Support for individuals with IDD, and their parents, guardians, siblings, and community; Supported Living Services for adults living in the community; Representative Payee for individuals needing financial management assistance; and Advocacy for people with developmental disabilities, family members, and community allies seeking to make our community more systemically equitable for all people. We promote and protect the human and civil rights of people with intellectual and developmental disabilities, actively supporting their full inclusion so that they can live, learn, work, and play in the community – making the world a better place for us all.

For more information about the organization, visit our website at https://arcofkingcounty.org/.

The Medical Support Manager is a full-time, exempt (salaried) position responsible for all aspects of the Supported Living Program (SLP)’s Health Care Team for The Arc of King County. This position supervises the Lead Health Care DSP and the Lead Administrative Health Care DSP and works with the entire SLP leadership team to successfully support all SLP participants in their health care needs.

Department: Supported Living Program  

Reports to: Director of Supported Living  

• Acts as the bridge for communication between participants, Arc staff and medical professionals.
• Ensures coordination of care assisting and teaching others how to schedule as needed and annual appoints/refusals.
• Assists with referrals to internal and external providers and answering staff questions related to participant care.
• Creates goals and objectives for the team in alignment with the department and makes sure they are met by the staff.
• Assists with new staff and new staff orientation training.
• Creates monitoring systems to improve the quality and efficiency of the level of care delivered to participants.
• Collaborates with co-workers agencywide to identify, plan and implement an educational program pertinent to the service and for all levels of staff.
• Regularly demonstrates effective delegation and prioritization skills.
• Models expert decision-making, collaboration and negotiation skills at both service and organizational levels in strategizing to maximize patient outcomes and resource utilization.
• Assists in onboarding new participants by assessing each individual’s health care needs initially upon admission and throughout the process to ensure they are identified and met.
• Ensure that medical care and documentation meet state regulatory standards and organizational policy.
• Cooperate with the Directors and Program managers in coordinating efforts, services and knowledge to maximize the benefit to individuals.
• Ensures that all program staff receive on-going information, mentoring and guidance in providing for the health care needs for each participant.
• Communicate with involved team members regarding medical aspects of a particular individual as requested by the team or as needed, ensuring continuity of care.
• Responsible for updating and sending out monthly medication sheets (MARs) via Therap.
• Responsible for ensuring MARs and medical records are accurate and up to date on Therap at all times. This includes adding and discontinuing medications as needed.
• Responsible for working effectively with pharmacies, insurance companies and Durable Medical Equipment (DME) suppliers. Actively advocating to ensure the needs of the client are met.
• Responsible for ensuring the agency is within Washington Administrative Code (WAC) requirements regarding participant’s health care needs and rights.
• Responsible for making home visits, phone calls and/or video calls as needed to ensure that participants have their medications stocked.
• Responsible for collaborating with SLP leadership to ensure needed supplies for staff are stocked to complete the medical tasks defined in the individual Person Centered Service Plans (PCSPs).
• Responsible for conducting training with staff for medication administration when needed. Collaborating with Human Resources for retention of employee documents.
• Supports staff and participants by going to participants’ health care appointments when needed.
• Oversee that the Therap database is maintained with all participant health care data, including, but not limited to, appointments and medical history.
• Oversee that hard copies of health histories are filed in the office within 48 hours of receiving documents.
• Ensure that documentation older than 2 years old is archived on a regular basis.
• Responsible for coordinating and confirming that all participants attend or have documented refusals for annual medical appointments each calendar year.
• Responsible for communicating with the Nurse delegator, assists in setting up the delegations, attending all new delegations and tracking medication related training attendance of all delegated staff.
• Advocates with significant services, to explore if expanded health services are available.
• Responsible for actively participating in all intake and discharge of participants from hospitals and long-term care settings.
• Assist when onboarding new participants into the programing and when transitioning participants out of the program in relation to all health care needs.
• Communicates with Developmental Disabilities Administration (DDA) case manager regarding participants’ health care status in conjunction with SLP leadership team members.
• Ensure a member of the health care team attends all DDA annual assessments as an advocate for each participant.
• Ensures all corresponding PCSP health related documents are submitted to DDA.
• Assist with and participate in department Audits and investigations as needed.
• Tracks Department of Health credentials/certificates for new and existing staff, communicates with HR when certifications need to be renewed.
• Creates, trains, and/or enters protocols when needed for participants in conjunction with participant’s health care professionals.
• Collaborates with Rep Payee and Finance department to ensure medical bills are paid and health insurance is maintained for all participants.
• Assists staff in scheduling health care appointments when needed and assists staff with communicating to health care professionals.
• Communicate with SLP Leadership, if problematic areas occur with direct staff or residential issues, including but not limited to relating with medical compliance.
• Is part of the Emergency Cell Phone rotation providing back-up support in emergency situations. The physical phone which is known as first line support. Position will be in rotation holding physical phone known as first line support.
  • Approximately one year of working in a leadership position with SLP and actively part of the Emergency Cell Phone rotation before training and experience is gained to meet the skill set required for back-up support.
• Responsible for providing participant support until relief arrives, if upon a scheduled visit it is determined that the current staffing level is not compliant with contractual obligations.
• Maintain an updated Outlook calendar.
• Responsible for supervision of staff within the Supported Living Health Care Team, including but not limited to hiring, training, coaching and termination.
• Responsible for continually providing training and coaching to direct reports through regular observation and feedback to encourage the growth and development of the team.
• Responsible for providing clear direction to team through written and/or verbal communication.
• Responsible for communicating in a professional and effective manner in written and/or verbal forms while representing The Arc of King County.
• Responsible for conducting oneself in a manner that demonstrates cultural humility, empathy, and compassion when supporting team members working.
• Responsible for regular communication with direct reports to ensure workload balance.
• Responsible for tracking projects of direct reports ensuring timeliness and quality of work.
• Responsible for continually demonstrating the ability to make decisions using sound judgement independently.
• Responsible for soliciting and incorporating other leaders including but not limited to Director of Supported Living for guidance in a solution-oriented approach for resolution of complex concerns including but not limited to employee corrective action process.

The above is not a comprehensive list of activities, duties or responsibilities required of this position. Management may assign or reassign duties and responsibilities at any time as it deemed necessary.

Education

Bachelor's degree in nursing or demonstrated progress towards attainment preferred and participation in education and/or certification in area of expertise required. RN or LPN preferred. 

Minimum Qualifications

• Medical or health care background.
• Confident in ability to work with hospitals and healthcare providers.
• Successfully demonstrated experience in presenting and successfully advocating on behalf of a vulnerable adult.
• Demonstrated ability to thrive in an independent work environment, a strong collaborating teammate and a willingness to learn.
• Experience supervising.
• Knowledge of computer databases, good communication skills to provide feedback to Director, Manager, Coordinators and DSPs.
• Experience in Excel, Word, PowerPoint and Therap (or equivalent Information Management database system) preferred.
• Ability to work both independently and with the SLP Team and participants.
• Strong interpersonal and communication skills
• Ability to analyze data and provide recommendations.
• Experience necessary to prioritize work effectively, or the understanding when to ask for help from the SLP Director in prioritizing work.
• Demonstrated ability to work effectively with individuals of diverse economic, ethnic, and social backgrounds.

OR a combination of education, experience and measurable performance which demonstrates the capability to perform the duties of this position.

• Ability to pass a criminal background check. 
• Proof of COVID-19 vaccination or an approved accommodation request is required prior to starting work. 
• Ability to work in an open office environment with or without accommodation. 
• Ability to use phone, email, and internet with ease. 
• Ability to travel anywhere in King County as needed (if driving, must have a WA driver’s license and car insurance; if not driving, ability to be punctual when traveling anywhere in King County)  

• Ability to transport SLP materials and supplies. 
• Ability to lift up to 25 pounds occasionally.
• Requires some evening and weekend work with advanced notice/planning. 

Accommodation to meet these requirements may be available upon request.

Hours/Salary/Benefits

• This is a full-time, supervisory exempt position. With full benefits. Pay for this position ranges from $70,720 to $83,200 depending on experience. Work hours typically occur between 8:30-4:30 Monday-Friday with some flexibility. This is a hybrid remote position. Anticipated overall average work balance is 40% remote, 20% in office 40% in the field work.

The Arc of King County is an Equal Employment Opportunity employer.  BIPOC and candidates with disabilities are encouraged to apply.

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