Medical Support Staff

Medical Support Staff

We don’t just have a mission statement…we have a mission.

At Peninsula Psychological Center, our commitment to optimal mental health and steadfast support isn’t just for our clients; it extends to every team member.

Peninsula Psychological Center realizes the strength of our practice is our exceptional staff. We support our employees in building a thriving and profitable workload upon a culture of values of innovation, professionalism, and healthy work/life balance. We are currently seeking Medical Support Staff.

This is a full-time hybrid position at our Port Orchard, WA location.

This position is for a Medical Support Staff member. The person supports the work of our five prescribers, managing many patient-related tasks. They interface with all clinical and management teams within the organization, assuring a smooth flow of patient care and assisting with all aspects of service delivery in support of our prescribers and their patients).

If you love people and love numbers, we’re looking for you! You’ll perform various support functions within our team-focused office to ensure timely and effective operations and payment transactions. This is an excellent opportunity for someone looking to grow their skills while facilitating quality patient care experiences.

Schedule: Monday – Friday 8:30 am – 5:00 pm

Compensation: $27.00 - $30.00 per hour

Requirements:

• Graduated from an Accredited Medical Assistant Program with Current Washington State Medical Assistant Certification.
• Current Basic Life Support (BLS) certification.
• Proficient in typing, Microsoft Office applications, and basic technological skills.
• Positive outlook and willingness to train.

Advantages:

• Benefits: Medical, Dental, and Vision
• 401k with employer contribution
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)

Beneficial Skills & Experience:

• Manage provider’s schedule (making sure everything is scheduled properly) PIMSY troubleshooting support for providers and patients
• Reminder calls/messages to patients for appointments and completing assessments before follow-ups and intakes
• When working in the office, assist staff at the front desk with incoming calls
• Maintaining the waiting room and greeting clients
• Take payments for co-pays or balance due
• Placing lab orders Initiating and monitoring prior authorizations submitted via CoverMyMeds
• Initiate medication refills for the provider to review and send
• Managing Release of Information processes (new and pending) & (incoming and outgoing). Client Communications (responding to portal messages from patients)
• Managing the Referral process (internal office and external, including making outbound calls/searching for facilities such as sleep study referrals, TMS, Ketamine, PHP, IOPs, etc.)
• "Paperwork” flow in electronic record (assigning documents in the chart, prepping for provider and patient
• Monitoring forms and assessments completion before appointment). Monitor any pending tasks and follow up for completion (calling medical records for ROIs, reminding patients to get labs/ekg completed, status for referrals, etc.)
• Pre-fill demographics and some clinical information within the scope of practice within EHR (paperwork and electronic forms for the providers to be completed for patients such as L&Is and authorization forms: faxing completed documents to the designated organization
• Create and complete templates for letters, such as Excuse Letters for the provider to review and sign
• Place in portal/fax to employer, housing management, and other agencies as appropriate

About Peninsula Psychological Center

Peninsula Psychological Center is a premier outpatient mental health clinic serving individuals in the Kitsap country and surrounding areas. This dedicated psychological center was founded in 1991 and has multiple offices throughout Kitsap County. Our main office is centrally located in Silverdale, while other office locations include Kirkland, Port Orchard, Port Hadlock, and Poulsbo.

We are committed to providing the community with professional, caring, and confidential therapy and psychiatric services. Here at Peninsula, we provide ADHD evaluations and have a division for educational consulting where we conduct assessments and consultations related to academic accommodations to support students with special needs.

Peninsula Psychological Center is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership offers additional resources and operational support while maintaining our local identity and leadership.

Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA+ communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.