Medical Secretary/Receptionist

Job Title: Medical Secretary/Receptionist

Join the fastest growing Urology and Female pelvic health practice in the DMV area. We are excited to find energetic, enthusiastic candidate that are interested inmaking a difference in the health of our patients. All of our staff working at the front desk are the face of our practice, and we value them. We are continuously striving to make the front desk experience less frustrating for staff and patients and would welcome new members to help us in the process. Come meet our team!

We have put the general description of duties and benefits below, but we are morethan happy to discuss further details in depth in person or on the phone.

General Summary/Responsibilities:

• Greet callers and in-office patients warmly and provide courteous service.
• Understand the responsibility of serving as the first point of contact for patients at our practice.
• Use sound judgment in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.
• Answers calls within three-four rings.
• When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.
• Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider.
• Use the EMR system (eClinicalWorks) to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
• Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
• Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
• Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.
• Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
• Address patient concerns efficiently and effectively.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Other clerical duties as assigned by the office manager/administrator.
• Some travel required between multiple locations.

Performance Requirements:
Knowledge-

• Knowledge of medical practice protocols related to scheduling appointments and inputting patient demographics.
• Knowledge of EMR medical systems.
• Knowledge of medical terminology.
• Knowledge of grammar, spelling, and punctuation for general correspondence within patients’ charts.
• Knowledge of customer service, principles, and techniques.

Skills/Abilities-

• Self-starter with the ability to complete daily tasks with minimal supervision.
• Skill in communicating effectively with patients or providers about scheduling preferences.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.
• Ability to analyze situations and respond appropriately.
• Ability to use a multi-line phone system, including transferring calls.
• Ability to speak clearly and concisely to be heard by callers and patients.
• Excellent organizational and time management skills.
• Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.
• Always maintain a professional and positive attitude.
• Common computer skills.
• Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.

Experience:

• Two-three years of medical office experience.
• Previous experience of a fast-paced, high patient volume doctors office.

Education:

• High school diploma or GED (required)
• Associates or Bachelor's Degree (preferred)

Job Type: Full-time

Salary: Based on experience

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 Hour Shift
• Monday to Friday

COVID-19 considerations:

• Staff are required to wear face masks and face shields. Patients are also required to wear masks, with active temperature/symptom screening at the front desk.

Work Remotely:

• No
• Occasional travel to other offices may be required depending on need

Location Requirement:

• National Harbor, MD
• Alexandria, VA

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Free parking
• Health insurance
• On-the-job training
• Paid time off
• Retirement plan

Healthcare setting:

• Clinic
• JCAHO accredited facility
• Medical office
• Private practice

Medical specialties:

• Urology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 3 years (Preferred)
• Medical office: 2 years (Required)

Ability to Relocate:

• Alexandria, VA: Relocate before starting work (Required)

Work Location: In person