Medical Scheduler

Large progressive cardiology practice looking for a dynamic patient centered candidate to join our team. We provide the most advanced medicine and thoughtful, patient-centric care to Hunterdon County.

Job Summary: We are seeking a self-starting, experienced individual to join our practice as a Medical Scheduler. As part of our administrative team, you assist patients in making, altering, and canceling medical appointments, ensuring patients have access to the services and treatments they need. This position is the first point of contact for Hunterdon Cardiovascular Associates. You will provide excellent customer service when answering incoming calls from patients and the public. Additionally, this position will perform clerical duties in an outpatient clinical setting which involves constant interaction with patients, Physicians, and other clinical team members.

Job Description: Essential Duties and Responsibilities: Answer calls, Schedule appointments for Hunterdon Cardiovascular Associates new and returning patients, Update patient information and patient registration, Call patients who have missed their appointments for follow up or rescheduling, Responds to patient/customer inquiries both over the phone and by email, Research required information using available resources, Respond to and resolve patient complaints, Identify and escalate urgent and emergent patient questions, Route calls to appropriate resources when unable to resolve the complaint/concern directly, Follow up with patients and callers within predefined timeframes set by departments, Document all call information according to standard operating procedures, Exercise sound judgement and decision-making skills, Communicate clearly, take initiative and is flexible, Exhibit good interpersonal communications skills, Convey a positive and professional image to the patients and the public, Work well under pressure, Contribute to the team effort, Schedule patient appointments according to defined protocols, Verify prior authorizations, referrals, insurance coverage/policies and patient demographics, Provides excellent telephone etiquette for all calls, Document and communicates messages accurately to the appropriate personnel/staff members, Provide excellent customer service, anticipate and respond to needs of others, provide assistance in a courteous and timely manner, treats others with care and respect while maintaining privacy, confidentiality and dignity, Maintain a safe and clean work area and patient environment, Follow Quality and Patient Safety protocols including PCMH Initiatives, Demonstrates ability to learn EHR and follow instructions in that system, Protect patients' rights by maintaining confidentiality of personal and financial information, Consistently demonstrate and uphold Hunterdon Cardiovascular Associates principles for providing high quality care to all patients in a professional and courteous manner, Proficiency in Microsoft Word and Excel, Knowledge of basic medical terminology, Basic office skills, Possess excellent verbal, written communication and problem-solving skills, Excellent interpersonal skills necessary to establish and maintain productive working relationships with Physicians, patients, and their families and other people both inside and outside the clinical practice area, Excellent customer service skills including the ability to use independent thinking, sound judgement and creativity when resolving customer issues or concerns, Ability to effectively work independently and with a team, Manage multiple tasks with shifting priorities, Proficient in navigating EHR, Nextgen system preferred, Ability to stand/sit for long periods of times, Requires sensitivity to work with seriously ill patients and their families, Competency of customer service skills

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person