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Form of workJob Description
We are looking for a new team member to join our family. Pay is competitive based on skill. We have medical, dental, vision, life, 401k, and disability insurance. No night or weekends. We supply uniforms and have paid holidays and vacation. COME JOIN THE BEST TEAM!
We love our patients and need our new team members to strive to do the same. Here is a list of duties:
The Front Desk Patient Care Coordinator will carry out front office duties in a dental environment (experience in oral surgery is preferred). Must be a team member who exhibits a positive and enthusiastic personality, is focused on exceptional customer service, and genuinely connects with patients, staff and referring offices on a personal level.
Responsibilities:
Greeting and Welcoming: Excellent interpersonal skills: must exhibit a warm, inviting personality to connect with patients.
Schedule: Aggressive and proactive control of the patient schedule to ensure efficient use of appointment time, maximizing the entire workday. Scheduling, rescheduling, and canceling appointments.
Phones: Always answering phones “with a smile”, let them hear you smile.
Email: Efficient management of emails with a response to all emails.
Patient Registration: Direct patients to our website to ensure the new patient forms are completed prior to the appointment; close management of forms to ensure they are received, completed, and loaded into the practice management system. Including preparation of charts and updating records.
Referral Information: ensure referral and x-ray is obtained from the referring office; save files in the appropriate location; assist with contacting referring offices upon direction.
Appointment Documentation: ensure all patient personal and health is entered into the computer software system accurately and proactively; ensure all consents, insurance cards, and driver’s licenses are obtained and saved to the software system.
Insurance: Support the Insurance Coordinator with insurance verification, pre-treatments, and collection of copayments as needed.
Patient Support: handle and/or direct patient questions and issues proactively, thoroughly, and professionally; liaison with other team members to address open tasks as necessary; know when to escalate issues/questions.
Customer Service: always exhibit exceptional customer service; making a positive and enthusiastic impression with patients and referring office at all times, both by phone and in person.
