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Form of workJob Description
SUMMARY
Respond to request for Medical Record and/ or itemized bills in a timely and efficient manner, ensuring accuracy and providing the highest quality customer service. Safeguards and protects the patient's right to privacy through validation of authorizations ensuring that only authorized individuals obtain Medical Records and other protected health information (PHI), as outline by the Connecticut Children's and the Health Information Management Department policies, HIPAA, Federal and State Statutes. All requests are properly entered in Epic to ensure timely processing and tracking.
ROLE RESPONSIBILITIES
Processing Requests: Receives, sorts, opens and reviews all documented requests; To ensure HIPAA compliance, logs all releases into the EHR's (Epic) Release of Information (ROI) tracking module within 72 hours of receipt, determines appropriateness of all requests. Quality Assurance - Performs self-quality checks on work to assure accuracy of the release, confidentiality.
Customer Service: Communicates (Educates, updates, responds to inquiries) with internal/external customers (patients, attorneys, law enforcement, auditors, insurance company representatives and other members of Connecticut Children's) effectively and efficiently in a professional and courteous manner regarding requests, as needed, providing high quality customer service via phone/fax/mail or In-Person. Properly respond to departmental emails and voicemails in a timely manner. Education - Actively participate in educational sessions regarding HIPAA or other regulatory requirements and other Release of Information training programs/initiatives. Adheres to HIM Departmental Polices. Demonstrates the ability to interpret and adhere to established policies and procedures related to HIPAA. Demonstrates adherence to established policies and procedures related to ROI. Performs other duties that relate to the daily functioning of the release of information area
Position Specific Role Responsibilities
Respond to correspondence and requests for patient information in accordance with organizational policies, HIPAA, State and Federal Regulations Primary responsibilities include assisting customers (the public, physicians, nursing units, other hospital departments, patients, and employees, etc.) with release of information.
Education and Experience
Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
Education Preferred: Associates degree preferred.
Experience Required: 1-3 years required experience in Release of Information
Experience Preferred: Previous EPIC or EMR experience preferred
Knowledge / Basic Understanding of HIPAA, HITECH Act and State /Federal Regulations related to release of information required
Licenses and Certifications
RHIA / RHIT Preferred
SUMMARY
Respond to request for Medical Record and/ or itemized bills in a timely and efficient manner, ensuring accuracy and providing the highest quality customer service. Safeguards and protects the patient's right to privacy through validation of authorizations ensuring that only authorized individuals obtain Medical Records and other protected health information (PHI), as outline by the Connecticut Children's and the Health Information Management Department policies, HIPAA, Federal and State Statutes. All requests are properly entered in Epic to ensure timely processing and tracking.
ROLE RESPONSIBILITIES
Processing Requests: Receives, sorts, opens and reviews all documented requests; To ensure HIPAA compliance, logs all releases into the EHR's (Epic) Release of Information (ROI) tracking module within 72 hours of receipt, determines appropriateness of all requests. Quality Assurance - Performs self-quality checks on work to assure accuracy of the release, confidentiality.
Customer Service: Communicates (Educates, updates, responds to inquiries) with internal/external customers (patients, attorneys, law enforcement, auditors, insurance company representatives and other members of Connecticut Children's) effectively and efficiently in a professional and courteous manner regarding requests, as needed, providing high quality customer service via phone/fax/mail or In-Person. Properly respond to departmental emails and voicemails in a timely manner. Education - Actively participate in educational sessions regarding HIPAA or other regulatory requirements and other Release of Information training programs/initiatives. Adheres to HIM Departmental Polices. Demonstrates the ability to interpret and adhere to established policies and procedures related to HIPAA. Demonstrates adherence to established policies and procedures related to ROI. Performs other duties that relate to the daily functioning of the release of information area
Position Specific Role Responsibilities
Respond to correspondence and requests for patient information in accordance with organizational policies, HIPAA, State and Federal Regulations Primary responsibilities include assisting customers (the public, physicians, nursing units, other hospital departments, patients, and employees, etc.) with release of information.
Education and Experience
Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
Education Preferred: Associates degree preferred.
Experience Required: 1-3 years required experience in Release of Information
Experience Preferred: Previous EPIC or EMR experience preferred
Knowledge / Basic Understanding of HIPAA, HITECH Act and State /Federal Regulations related to release of information required
Licenses and Certifications
RHIA / RHIT Preferred
