Medical Receptionist/Medical Assistant

Job description

The Medical Receptionist/Medical Assistant will provide excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established office protocols; assisting patients/clients with forms.

JOB DUTIES:

· Performs day to day administrative functions and general office duties including but not limited to copying, faxing, filing, answering phones and data entry

· Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).

· Schedules patient flow to clinic based on predetermined appointment arrangements to allow the practice to serve an adequate number of patients as established by grant requirements.

· When scheduling appointment, carefully screens patients for new address, new patient visits or update registration and informs patient of adequate information that must be presented at time of visit.

· Must exercise utmost diplomacy and tact to provide excellent customer service for patients, practices confidentiality and privacy protocols in accordance to the practice policies and HIPAA requirements.

· Maintains patient waiting areas, office files and front desk areas in a manner that is organized and neat.

· Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.

· Verity’s method of payment for service and collects data and or payment as appropriate.

· Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to the office manager.

· Preparing patients for examination by the physician

· Preparing examination rooms for patient visits

· Guide the patients to examination room and across the health facility as required

· Carrying out all clinic-based patient procedures such as taking history and vitals, physical screening, drawing blood for labs and administering immunizations and injections

· Assisting physicians during patient examinations Educating and explaining to patients the treatment procedures, plan, costs and follow up schedule

· Preparing patient documents including diagnostic orders, prescriptions, refill requests, referral requests and ensuring online update of patient records with any such documents

· Preparation of patient records for physicians’ review

· Updating patient records with relevant documents both in physical and online form

· Fill out insurance forms and insurance claims as required

· Arranging for hospital admissions when required

· Performs other duties as may be required.

JOB REQUIREMENTS

· Excellent verbal and written communication skills.

· Certification from a relevant accredited program

· Minimum of 6 months experience in a primary care setting

· Organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

Education and/or Experience

· Medical Assistant Certification

· High school diploma required

· At least 2 years of related experience required.

· Phlebotomy experience required

Required Knowledge, Skills and Abilities

· Bilingual (highly preferred)

· Good organizing, coordination, and office skills

· Customer service orientation and good phone etiquettes

· Computer literate; knowledge and skill in the operation of computer systems and applications (medical software e.g., ECW/Medisoft and productivity software e.g. MS Office)

WORK ENVIRONMENT

All work is performed within a standard health care/primary care clinical setting.

DISCLAIMER

The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice. This job description does not limit in any way the assignments that may be given to an employee in the job, and employees are expected to perform any and all duties assigned by their supervisor willingly and without reservation.

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Clinic
• In-person

Application Question(s):

• Have you ever worked for Lakeview Healthcare System and/or AEGIS Medical Group?

Experience:

• Primary care: 1 year (Preferred)
• Medical assistant: 2 years (Required)
• EMR systems: 1 year (Preferred)
• Phlebotomy: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person