Medical Receptionist/Front Office

POSITION SUMMARY: Underneath the supervision of the Center Leader or Office Manager, responsible for areas such as insurance verification, scheduling of surgical procedures, billing/coding/accounts receivable, accounts payable records or transcription of operative procedures. Promotes a favorable image of the Center to physicians, patients, insurance companies, and the general public. QUALIFICATIONS: High School Diploma or GED One (1) year of experience, preferably in an Ambulatory Surgery Center (ASC) Experience in Endoscopy/Multi-specialty/Ophthalmology/ASC Strong knowledge of ICD 10 Strong knowledge of CPT (certification preferred not required) Ability to speak and understand the English language Strong ethical and moral character references Basic computer skills ESSENTIAL DUTIES AND RESPONSIBILITIES: Serves as telephone operator for center; routes incoming calls properly and takes accurate messages when unable to connect caller to requested party Receives and distributes all mail and special deliveries Greets patients and provides necessary paperwork for completion Notifies appropriate nursing staff that patient is present after patient has completed paperwork Keeps track of patient's family, patient's driver, etc. Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality Prints out all labels, forms, etc., for patient charts and assembles charts before appointment Calls appropriate agencies for assistance in case of emergency Stamps the back of each check with deposit stamp at time of receipt Makes copies of all checks with EOBs in mail, credit card slips, and cash received from patients Separates EOBs from checks and attaches orginal EOB to copy Issues appropriate receipts when receiving payments by cash or check directly from patients Verifies credit cards if used and issues appropriate duplicate receipts Posts all checks, credit card slips, and cash received to payments-received log, showing type of payment separately If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate payments-received log Balances log to cash/checks/credit card payments Completes deposit log for patient and insurance payments Completes separate deposit log for other types of payments (e.g., refund of overpayment from accounts payable, etc.) If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate deposit logs Balances deposit log to payments-received log less credit card payments Gives balanced payments-received log, deposit log,and originals and copies of all cash, credit card slips,and checks received to Business Office Manager Submits secondary billing in a timely manner with appropriate supporting documentation Reviews patient accounts for accuracy and completeness and obtain any missing information Demonstrates courtesy and helpfulness toward patients and their families Participates in continuing education and other learning experiences Shares knowledge gained in continuing education with staff Maintains membership in relevant professional organizations Seeks new learning experiences by accepting challenging opportunities and responsibilities Welcomes suggestions and recommendations Regular and predictable attendance Performs other duties as assigned Cognitive Skills Exhibit mental alertness for quality decision making and exercising good judgment Ability to multi-task effectively, efficiently, accurately, and with attention to details Ability to recognize/define problems, collect data/facts, draw valid conclusions, and correct errors Ability to interpret instructions in a variety of forms and deal with abstract and concrete variables Communication Ability to effectively communicate patient care needs and significant information to healthcare team to promote continuity of patient care Ability to respond to questions and professionally interact verbally and/or written with managers, co-workers, patients, and the general public Financial Practices Uses Center resources appropriately and avoids wasteful practices Reports wasteful practices Analyzes work area and makes recommendations for potential cost-effective improvements Compliance Program Contributes to progress/development of organization's adopted compliance programs Performs according to established compliance policies and procedures Performance-Improvement Program Contributes to the progress and development of the organization's adopted performance-improvement program Performs according to established performance-improvement policies and procedures Safety/Risk-Management Program Adheres to safety policies and procedures in performing job duties and responsibilities Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations, hazards, and policies/procedure non-compliance Responds to emergency situations with competence and composure Reports observed or suspected medical emergencies, notifies appropriate personnel and responds appropriately Identifies Center emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agencies Teamwork Work well with others – be a team member Report observed or suspected safety violations, hazards, and policy/procedure non-compliance to Safety Officer or other designated person, following the Chain of Command Participate in staff meetings, in-services, committees, and continuing education as required Supports the Center's ideology, mission, goals, and objectives Performs in accordance with the Center's policies and procedures Conducts self as a positive role model and team member Follows the Center's standards for ethical business conduct Recognizes patients' rights and responsibilities and supports them in performance of job duties MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages LANGUAGE SKILLS: Ability to understand, read, write, and speak English, if bilingual Center, bilingual language is required. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to successfully write business correspondence. Ability to effectively present information, respond to questions, and professionally interact with healthcare team, clients, vendors, and the general public. REASONING ABILITY: Demonstrates an ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors. Ability to interpret a variety of instructions and forms to understand abstract and concrete variables. Ability to think critically using inductive and deductive reasoning. PHYSICAL DEMANDS: Ability to sit, stand and walk for long periods of time, i.e., 6-8 hours per day Ability to exert maximum muscle force to lift, push, pull, or carry objects up to 50 pounds in weight Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously without "giving out” or fatiguing Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. Ability to position or transport patients, prepare medical procedure rooms, or set up patient care equipment Ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position Ability to keep or regain your body balance and stay upright Ability to exert yourself physically over long periods of time without getting winded or out of breath Ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears Specific vision abilities for close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus WORK ENVIRONMENT: Days and hours of work may vary to meet patient needs The Center is a well-lit, ventilated and climate controlled environment. The Center may require decreased lighting to meet patient care needs, such as laser rooms and some OR/Procedure rooms Staff will work with medical and office equipment, some of which will have moving parts Noise level is usually quiet to moderate Staff may have exposure to blood and other potentially infectious body fluids and materials or toxic chemicals and cleaning solutions The Center procedure rooms are often small, and due to equipment may have little room to work around and may necessitate reaching, pulling, pushing Staff will work in close proximity to patients and co-workers

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Ambulatory surgery center

Medical specialties:

• Gastroenterology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Medical receptionist: 2 years (Required)

Work Location: In person