Medical Receptionist

Front Desk

Mission Statement: Tender Touch Therapy provides high quality pediatric physical, occupational, and speech language therapy services. As a comprehensive team, we implement creative and effective treatment strategies in order to maximize functional independence and achieve patient-specific goals. We will advocate on behalf of each child and their family to enhance well-being and improve lifelong wellness.

Purpose: Empowering children to change their world one ability at a time.

Goal: Present self positively and professionally to families/clients and maximize use of therapist treatment time and authorization utilization.

Job Type: We are looking for Full Time and/or Part Time applicants

Hours: Monday-Friday hours 7:30-6pm, No weekends required

Location:Must be available to work out of both the Mount Pleasant and Oak Creek locations.

Sub-products:

• Answer phones, check voicemail
• Review and respond to emails and tasks
• Efficient and complete intake and scheduling of evaluation
• Well versed in the patient dashboard
• Therapists schedules maintained/conflicts resolved appropriately
• Ensure all therapists vacations, clinic openings and closings, meetings blocked appropriately in scheduler
• Referral log updated and maintained in Raintree
• Reminder calls made to next day evals
• Use of Raintree Connect
• Document routing in and out electronic medical records
• Communications related to a specific appointment documented in the appointment
• Regarding status change
• Rescheduling missed appointments
• Collect payments at time of service
• Knowledgeable in Deductible Program
• Maintain communication log appropriately
• End of day reports
• Maintain HIPAA compliance
• Maintain patient charts (ie filing, scanning, etc)
• Weekly cancellation report
• Maintain priority list
• Maintaining the daily front desk checklist
• Opening the schedule for the therapist who is working the Saturday of that week
• Other daily front desk operations

Statistics (monthly):

• Advanced scheduled visits
• Visits
• Show rate/Percent of Arrival
• Evals scheduled

Sub statistics:

• # of appointments rescheduled
• Advanced schedule target hit
• Visits target hit
• % of arrival target
• Therapist productivity rates
• Friends & family referrals
• Internal referrals
• Positive parent questionnaire
• Progress up the Admin Ladder
• Growth Development Plan

Skills, Duties, and Responsibilities:

• Superior customer service
• Positive attitude
• Confident and outgoing
• Ability to start and foster relationships
• Attention to detail
• Follow through
• Creative approach
• Driven to meet goals
• Effective and efficient problem solver
• Punctuality with excellent attendance record
• Flexible and adaptable
• Good organizational skills
• Ability to work independently and as part of a team
• Proficient with basic computer skills
• Exhibits responsibility and professionalism
• Good communication skills – oral, written, and interpersonal
• Enjoys working with children and families
• Like to work in a fast-paced environment with others
• Desire to learn and advance skill set
• Ability to empower others
• Ability to manage statistical data
• Problem solving through investigation
• Exhibit professional and modest appearance/attire
• Pushes potential in self and others
• Manages time efficiently
• Ability to lift and move up to 60 lbs regularly
• Demonstrates appropriate behavioral modification techniques
• Maximize schedule efficiency
• Staying up to date with clinic announcements
• Seek and offer mentorship opportunities for professional development
• Maintain tidy workspace
• Engage in healthy conflict resolution habits
• Mutual respect for co-workers and clients