Job Description:
Job Overview:
- Make health center appointments, including appropriate financial and insurance eligibility.
- Assist patients with verbal registration including appropriate financial and insurance eligibility screening.
- Correctly enters patient information into the Electronic Practice Management system and Electronic Health Record system.
- Protects Patients’ Rights by adhering to all HIPAA requirements including maintaining confidentiality of medical, personal, and financial information.
- Perform daily periodic quality assurance activities.
Customer Service:
- Demonstrates PPM customer service standards.
- Social perceptiveness and service oriented.
- Provides patients with opportunity to provide feedback through patient surveys and reviews.
- Greets clients politely and promptly and provides correct information for registration and check-out.
Health Center Operations:
- Offer community referrals and resources to patients.
- Prepares for next day appointments (confirmation calls, insurance verification).
- Proficiency in MS Office and patient management software.
Work with Others:
- Medical Office Assistants have contact with employees, patients, and outside agencies, furnishing and obtaining information. Requires a cooperative and courteous attitude, as well as excellent phone and communication skills.
- Excellent written and verbal communications skills.
Qualifications:
- High school diploma or GED with six months experience working in a health care center; OR one year of experience working in a health care setting performing front office medical assistant duties; OR two years of customer service experience.
- Bilingual Spanish/English – a plus!
- Ability to read, write, and speak English fluently.
Benefits Overview:
- Health care insurance through CareFirst with the choice of an HMO/ Open Access and Healthy Blue Advantage. Eligibility is the first of the month, following your day of employment.
- Flexible Spending Account: Health Care and Dependent Care. Eligibility is the first of the month, following your day of employment.
- Lincoln Financial Dental and EyeMed Vision Insurances. Eligibility is the first of the month, following your first date of employment.
- Life, AD&D Insurance: One time your basic annual earnings. This benefit is paid for by the Company.
- Short-Term Disability: 60% of your weekly earnings up to a maximum benefit. Details explained at job offer. Benefits begin on the 8th day and are payable for 25 weeks. This benefit is paid for by the Company.
- Long-Term Disability: 60% of your monthly base wages for prolonged illness or injury. With a maximum monthly benefit. Details explained at job offer. This benefit is paid for by the Company.
- PTO Accrued 1st year: 18 Days.
- Employee Assistance Program. This benefit is paid for by the Company.
- Tax-Free Transportation Plan.
- Other Supplemental Insurance Programs you can purchase.
- 10 paid Holidays (Eligibility is the first of the month, following your first day employment).
- 401(k) Retirement Plan: Eligibility to participate is the First of the Month following your first day of Employment. After one year PPM will match 100% of employee contributions up to the first 3% and 50% of the next 2%. Fidelity Investment is our 401k provide and they will mail an enrollment packet to your home address.