Medical Office Assistant - Front Desk

• Greets patients and families in polite, prompt, helpful manner
  • Provides any necessary instructions/directions
  • Provides necessary forms to patient for completion and signature, reviews same for accuracy
    • Assures proper completion of the HIPPA forms
    • Inputs information into computer
    • Verify and/or update insurance information and address information changes
  • Informs appropriate office personnel of patient arrival via computer system
• Collects copay and prepares receipt
  • Updates schedules with copay information
  • May be involved in reconciling and balancing receipts
• Makes change from petty cash
  • Maintains proper documentation and processes receipts appropriately
  • Assures petty cash receipts are reconciled and signed by second person not involved in collection of money.

• Processes incoming phone calls and assures messages are documented appropriately utilizing the EMR if appropriate.
  • Scans information to EMR if appropriate

• Processes mail
  • Ensures that requests for information are handled promptly and effectively
    • Ensures letters from Medicare are forwarded to the appropriate individual
    • Ensures record requests from insurance companies are handled according to policy
    • Ensures record requests from law firms are handled according to policy

• Maintains clean, orderly waiting area including beverage area and reading materials
• Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed.
• Prepares return to work slips as required by office.
• May be asked to assist with scheduling patients for follow-up appointments, procedures, second opinions, laboratory and radiology procedures

• Exhibits excellent written and verbal skills.
• Utilizes assertive communication skills in addressing concerns or problems.
• Participates as a member of organization/institutional committees as requested.

• Able to conceive innovative strategies and ideas for the center, exhibiting “out of the box” thinking.
• Performs job duties effectively with minimal direction.
• Initiates new ideas and projects that enhance patient care or other aspects of services and care.

• Service as a team member among co-workers and peers.
• Participates in TCCC activities that enhance patient care and work surroundings.

Patient Privacy

• Participates in assuring that all personally identifiable healthcare information of the patient will be maintained confidential.
• Assures that any oral or written disclosure of personally identifiable healthcare information should be minimum necessary to serve the purpose of performing quality care to the patient.
• Understands any disclosure outside payment, treatment, or healthcare operations requires written patient authorization in each instance.

• Ability to excel in an environment of constant change, problems and unexpected interruptions, where extreme pressure to deliver results is expected.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand and follow oral/written instructions.

• Ability to communicate clearly in person, on the phone, and via the computer to establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.

• Skill in using office equipment and handling paperwork/filing adequately.

• Sill in customer service principles by creating a pleasant waiting room atmosphere.
• Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame.
• Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.
• Demonstrates adaptability to expanded roles.

• Minimum of 1 year experience as a MEDICAL OFFICE receptionist in a healthcare setting.