Medical Front Office Staff

Who We Are

American Pain Consortium’s mission is to empower providers to deliver exceptional patient care.

As an employer, our mission is to empower every member of our team to realize their maximum professional potential and create an environment conducive to our shared success. As we look to partner with providers and add value, we also look to add value to our growing team by hiring the brightest minds in the business. We truly understand that our most valuable assets are our team members. American Pain Consortium started in 1993 with a passionate physician who has built a team of leaders to committed to developing the company around passionate, career-driven people and we are proud to boast an organization comprised of them.

Our why centers around our 7 inspirations: the pursuit of excellence, empathy in everything we do, a culture of collaboration, open communication, creating a space for belonging and ongoing innovation, which yields the result of Bringing value.

Essential Duties & Responsibilities

· Check-in, check-out, and complete registration for each patient according to service being performed and location of care.

· Check out patients at the end of their appointments and schedule return visits

· Resolve patient accounts providing patients with financial clearance options including partial payments, payment options, and financial assistance. Properly receipt patient payments and maintain drawer.

· Complete items of acknowledgement of patient responsibility or Advance Beneficiary Notice of Noncoverage (ABN) form. Refer patients to Financial Counseling when need is identified for financial screening.

· Copy, scan, index and route all documents related to the encounter appropriately. Document critical information accurately to ensure prompt authorization, referrals, and scheduling.

· Ensure departmental compliance of entering correct data into the appropriate systems for standard workflow documentation.

· Verify each patient completes applicable paperwork correctly. Accurately aid and educate patients in completing any forms needed for the visit such as New Patient, consents, ROI forms, etc. Obtain signature and explain on all applicable forms for every patient or their representative.

· Obtain and scan all insurance cards, Government issued Photo ID accurately matching legal name and perform Quality Check on each scanned image for legibility.

· Accurately verify patient insurances and meets organizational standard.

· Accurately identifies all insurances, including workers compensation and accident liability.

· Verify and asks appropriate questions to determine primary and secondary liability orders for all third-party payers.

· Perform pre-service duties related to scheduled procedures and communicate directly with patients and providers on any procedure specific instructions, education, and/or requirements.

· Deliver a positive patient experience in all encounters. Provide instruction to patients on preparation of documents needed and expectations for visit. Act as a patient/physician liaison for other patient needs and questions. Perform any written or verbal communication necessary to exchange information with designated contacts internally and externally promoting effective working relationships.

· Provide copies of routers, appointments, and other applicable forms to the appropriate staff such as Pre-cert / PT / Billing / physician / MRI /etc.

· Send referrals to outside physicians and facilities for patients, including any pertinent medical records that may be needed.

· Answer phone lines applicable to the office, triages effectively, and dispatches to the appropriate areas

· Demonstrate mastery of enterprise-wide scheduling process and software.

· Schedule multiple services throughout the organization’s entities while balancing departmental resources, utilization requirements, and addressing physician/patient requests or needs.

· Stay up to date with required documentation for clinical research participation. Coordinates with physician and applicable patients as necessary to gather required information and report it appropriately to the clinical research group.

· Aid in the closure of the Front Office daily.

· Other duties as assigned

Education and/or Experience Requirements

• Experience with check in, scheduling, and check out functions within the Healthcare Industry preferred
• Experience with an EMR system a plus.
• High school diploma

Competencies

To perform the job successfully, an individual should demonstrate the following, which is included, but not limited, to:

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

· Respect for Others - Treats patients, physicians, and colleagues in a professional, respectful, compassionate manner.

· Respect for Privacy - Handles all patient, company, and staff information in a confidential manner compliant with all state and federal regulations and the APC Code of Conduct.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing and/or walking 30% of time
• Sitting 70% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching.

Supervisory Responsibilities

This position has no supervisory responsibilities

Benefits (Work Perks)

Included for all full-time positions

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• Matching 401K plan
• Other

Equal Employment Opportunity

American Pain Consortium Management, its affiliates, and subsidiaries are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Outpatient

Schedule:

• Monday to Friday

Application Question(s):

• What are your salary expectations?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Columbus, OH 43240 (Required)

Ability to Relocate:

• Columbus, OH 43240: Relocate before starting work (Required)

Work Location: In person