Medical Front Office Representative

Job Description

The Medical Front Office Representative role is a critical role within a new Medical Center in Rancho Santa Margarita. You will be joining a professional healthcare team that is wellness centered with a focus on Integrative Medicine. We also offer IV Therapy, Regenerative Medicine, Comprehensive Physicals, Vein & Vascular Treatments, Hormone Therapy, Peripheral Neuropathy, Vitamin Shots, Peptide Therapy and Functional Nutrition. We are looking for a candidate with Front Office experience and excellent customer service and communication skills. Preference will be given if you have experience with eClinicalWorks EMR.

Qualifications

· HS Diploma or GED

· Knowledge, Skills, Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

· Excellent customer service and communication skills

· Empathetic to patient’s needs and concerns

· Highly motivated and organized

· Ability to work independently and prioritize daily tasks’

· Experience with insurance verification

· Experience with basic desktop software, medical practice management, and electronic medical record systems, specifically eClinicalWorks

· Fluent in English. Fluent in Spanish as well is a plus

· Excel under pressure with attention to detail

· Knowledge of and adherence to HIPAA rules and regulations

· At least 1 year of experience in a medical office

Responsibilities

· The Front Office Representative provides support to the clinic and physician(s) in the areas of patient care by performing a wide variety of administrative duties

· The Front Office Representative greets the patient and guides them through the check-in and check-out process

· As the first impression for patients and visitors, they represent the clinic in a warm, welcoming, and professional manner

· Greet and direct patients and other visitors in the office

· Maintain work area, waiting room, and patient flow

· Answer incoming phone calls

· Monitor and respond to front desk email messages

· Identifies special needs and takes appropriate steps to ensure patient appointments are scheduled according to set guidelines

· Check in patients to include updating and verifying insurance and demographic information in the EMR (eClinicalWorks)

· Check out patients to include collecting co-pays or deductibles and reviewing billed charges

· Verify insurance benefits and obtain any necessary prior authorizations to ensure coverage of services provided

· Verify end of day reports and balance cash drawer

· Schedule & Benefits

This is a part-time position with somewhat flexible hours. The role will transition to a full-time position as the need increases. The schedule will be negotiated to accommodate both the candidate and the practice needs

The Pay Range is $20.00 to $25.00/hour based on experience

If you are a motivated and dedicated Medical Assistant, we would love to hear from you.

Job Type: Full-time

Pay: $20.21 - $24.34 per hour

Expected hours: 40 per week

Benefits:

• Opportunities for advancement

Healthcare setting:

• Private practice

Medical specialties:

• Dietetics
• Holistic Medicine
• Orthopedics
• Pain Medicine
• Primary Care
• Sports Medicine
• Wound Care

Schedule:

• Monday to Friday

Ability to Relocate:

• Rancho Santa Margarita, CA 92688: Relocate before starting work (Required)

Work Location: In person