Medical Front Desk, MA

Responsibilities:
- Greet patients and visitors in a professional and friendly manner
- Answer phone calls and direct them to the appropriate department or individual
- Schedule patient appointments and maintain the appointment calendar
- Verify patient insurance information and collect co-pays or payments
- Maintain patient records and update information as necessary
- Assist with medical billing and coding tasks
- Coordinate referrals to specialists or other healthcare providers
- Ensure the waiting area is clean and organized
- Follow HIPAA guidelines to protect patient privacy

Qualifications:
- High school diploma or equivalent
- Previous experience as a medical receptionist or in a similar role preferred
- Knowledge of medical terminology and procedures
- Proficiency with electronic medical record systems (e.g., Eaglesoft, eClinicalWorks)
- Strong communication skills, both verbal and written
- Excellent customer service skills and ability to handle difficult situations with empathy and professionalism
- Ability to multitask and prioritize tasks in a fast-paced environment
- Familiarity with Front Desk operations, including scheduling, insurance verification, and billing

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor.

Job Type: Part-time

Pay: $17.00 - $18.50 per hour

Expected hours: 30 per week

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person