Address
Form of workThe Mobile Medical Equipment Lead is responsible for providing oversight to the Mobile Medical Equipment (MME) Distribution Team. The person is hands on and is responsible for the daily program operations including the transfer of MME to designated areas of the facility. This associate must demonstrate company values, by exceeding the client and team expectations. Serve as a point of contact between the company and our customer.
Behavioral Skills
- Effectively builds credibility and trust with customer administration, clinicians and staff.
- Possesses quality orientation with a "see something, say something" attitude.
- Sustains a positive atmosphere and work environment for team.A
- Supports TriMedx mission, values, strategic goals and high standards of customer service.
- Adheres to the Corporate Compliance Program, including confidentiality of HIPAA protected health information.
- Maintains and projects confidence, enthusiasm and a professional image.
- Flexible, coachable.
- Demonstrates strong communication and presentation skills (listening, writing and speaking).
- Proactive and self-directed; exhibits strong problem solving skills.
- Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
- Organized; prioritizes to meet deadlines.
- Remains calm and self-controlled in the face of ambiguity and change.
Practical Skills
- Ensures prompt and courteous service is delivered to all customers in person and by phone or e-mail.
- Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements.
- Manages equipment inventory and par levels consistent with contract terms, pricing and policies.A
- Demonstrates functional understanding of Medical Equipment
- Manages missing (Can Not Locate) equipment
- Inspects devices to ensure that technicians properly clean, test for functionality, deliver and retrieve equipment.
- Oversees and promotes communication among team members to create visibility for internal staff and customers.
- Supports equipment distribution technicians.
- Provides cross and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement.
- Partners with CE Operations and Leadership Team to drive efficiency and maintain customer alignment.A
- Demonstrates sound and timely decision making skills.
- Promotes program growth and cost containment.
- Performs other assigned duties.
- Associates degree preferred or equivalent work experience.
- 1 - 2 years in customer excellence experience preferred.A
- Preferred knowledge of healthcare industry, including an understanding or experience with hospital Medical Equipment.
- Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
- Willing to work flexible hours, including evenings, weekends and holidays, as well as nights and emergency off-hours as required.
- Ability to lift up to 50 pounds
- Ability to push or pull a cart that may weigh up to 75 pounds
- Valid driver's license.
- Able to stand and walk for long periods of time.
TSP
