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Form of workJob Description
Job Title: Emergency Services Dispatcher
Location: Walter Reed National Military Medical Center (WRNMMC), Bethesda, MD
Employment Type:Full-time
Shift Options: Mon-Fri 6AM - 2PM
As an Emergency Services Dispatcher, youll play a critical role in our 24/7 Medical Emergency Dispatch and Communications Center. Were seeking quick-thinkers, multi taskers, and calm-under-pressure champions to join our crew. If youre ready to make a difference and save lives with every call, this role is for you.
Responsibilities:
- Provide emergency communication reception and dispatching services, determining the nature of emergencies and dispatching appropriate response teams.
- Maintain constant liaison with emergency scenes, fire officials, police, and other units until the incident is officially terminated.
- Prioritize multiple emergency and non-emergency calls, determining appropriate response levels based on caller needs.
- Monitor various emergency radios, including police, fire, and mutual aid frequencies.
- Conduct follow-up inquiries and coordinate responses with military and civilian agencies.
- Conduct daily pager tests and coordinate equipment repairs or replacements as needed.
- Maintain accurate activity logs and reports of daily events and emergencies.
- Operate and maintain telecommunications equipment, including phones, radios, and automated data processing devices.
- Receive, relay, and transfer phone calls, document messages, and operate hospital code alarm systems.
- Prepare incident reports and provide statistical data to supervisors.
Requirements
- Strong communication skills and ability to remain calm under pressure.
- Ability to multitask and prioritize effectively in fast-paced environments.
- Proficiency in operating telecommunications equipment and computer systems.
- Willingness to work in a 24/7 operation with multiple shift options.
- Prior experience in emergency dispatching or a related field is preferred.
- High school diploma or equivalent.
If youre ready to be part of a team that saves lives and makes a difference, apply now to join our crew at Walter Reed National Military Medical Center. Were looking forward to having you on board!
Benefits
- Competitive compensation package.
- Opportunities for career advancement and professional development.
- Comprehensive training provided.
- Fulfilling work environment where every call makes a difference.
