Retail Sales Associate/Key Holder

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RETAIL KEY HOLDER FOR SAN FRANCISCO INTERNATIONAL AIRPORT

KEY HOLDER
Fireworks Gallery is hiring a Key Holder for our new retail store location at the San Francisco International Airport!

Fireworks is an established gift gallery with 6 locations in the greater Seattle area. This is an exciting opportunity for the right candidate as we venture into the California market.

JOB DESCRIPTION

• Welcome customers and deliver excellent customer service.
• Resolve customer service opportunities with professionalism and in a timely manner.
• Ensure all store opening and closing duties are performed accurately, timely and according to Fireworks standards.
• Assist in the training and development of new team members. Delegate tasks to sales team.
• Ensure all policies and procedures are adhered to. Lead by example on the sales floor.
• Communicate selling features, benefits, and values of store merchandise.
• Partner with management team to execute, achieve and exceed the goals of the store.
• Accurately execute operational tasks such as ringing sales, receiving stock, shipping merchandise, and maintaining the look of the store.
• Engage in loss prevention through excellent customer service and store awareness.
• Assist in maintaining merchandise displays and store cleanliness.
• Handle difficult situations with professionalism and respect for all involved.
• Participate in special store functions as directed by the management team, such as floor sets, store meetings and physical inventory.
• Any other responsibilities as assigned by management team.
• Follow SFO Rules and Regulations.

REQUIREMENTS

• 2+ years Retail Key Holder, Supervisory or Customer Service Experience
• Must pass SFO Airport Background Check
• Proficiency and knowledge of operating POS systems
• Entry level of expertise operating computer software and hardware
• Detail oriented and ability to work in a fast-paced environment
• Ability to communicate clearly with customer and team members
• Available for all shifts including mornings, evenings, weekends, and holidays
• Ability to physically stand and move during the length of the shift, able to bend and kneel
• Must be able to carry up to 20 or more pounds, as needed
• Reliable Transportation

CLASSIFICATION, SALARY, AND BENEFITS

• Hourly non-exempt position, full time, and part time positions available
• Competitive pay starting at $21.90/HR
• Vacation/Holiday/Sick Time
• Health Benefits: Medical, Dental & Vision Insurance
• Commuter Benefit – Paid Parking Benefit
• Company Merchandise Discount

SFO has an on-site personnel vaccination mandate unless there is a (1) medical disability or (2) sincerely held religious belief (in which case a COVID-19 test must be administered and reported to the employer on a weekly basis).

Job Types: Full-time, Part-time

Pay: $21.90 - $22.50 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person