Medical Credentialing Specialist - El Paso, Tx Remote

Medical Credentialing Analyst – Operating within US Health Care Sector (Remote)

IMPORTANT: Candidates must reside within a communtable distance from the El Paso, TX metro area. NO exceptions

Key Purpose of Role:

As an analyst the successful candidate will be responsible for their respective KPI performance in a US health care process

· To be passionate about Customer Satisfaction and contribute to CAQH Customer Satisfaction

· To make every call a warm experience for our customers while complying with policies & procedures

· To help the development of an excellent working climate within the function

· To be a team-player and assist colleagues in their contribution to achieving the Business goals

· To actively support all multi-skilling initiatives within the process

· Display a high level of integrity in all dealings with internal/external customers

Key Competencies

· Sound analytical skills to ensure eye for detail with Logical & customer centric issue resolution skills

· Ability to analyse, interpret and draw inferences from research findings

· Ability to use independent judgment to manage and impart confidential information.

· Ability to make administrative/procedural decisions and judgments

· Responds to inquiries from providers and or PO’s, interfaces with internal and external customers on day-to-day credentialing and privileging issues as they arise

· Contributor to Performance Management Targets by maintaining the set Average Handling Time and adhering fully to scheduled Breaks/Rosters

· Demonstrated success in handling large volumes of work

· Ability to organize, prioritize, and accomplish tasks within established timeframes

· Demonstrated proficiency utilizing reference materials

· Working experience in MS office tools

Eligibility Criteria

· Any Graduate (Arts/science/commerce/business) , high school graduate

· Typing speed to be >25 Words/Minute with an Accuracy of 90% or more

· Effective verbal and written communication skills, including ability to remain calm in potentially stressful situations with medical professionals

· Minimum 2yrs of direct customer service experience in call center

· Previous experience in a healthcare or health insurance setting

· Aptitude test scoring of 90% and above

Job Type: Full-time

Salary: $13.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime

Experience:

• Microsoft Word: 1 year (Preferred)
• call center customer service: 1 year (Required)
• Microsoft Office: 1 year (Required)

Ability to Commute:

• El Paso, TX (Required)

Work Location: Remote