Medical Clinic Receptionist

N.E.W. Community Clinic's mission is to provide access to quality, comprehensive, and compassionate healthcare for the underserved in our community. We provide healthcare services including medical, dental, mental healthcare, WIC, and community outreach services to anyone in our community who may be living in poverty or who may be underserved. We take care of people regardless of the ability to pay.

N.E.W. Community Clinic has two dental clinics, three Medical Clinics, two WIC locations, and a behavior health clinic in Green Bay, and we are seeking an experienced and empathetic Medical Receptionist to join our enthusiastic team.

As a non-profit organization, it is about delivering quality, compassionate care. We have a diverse patient base, and you will learn about new cultures and languages, and experience the rewards of working with patients with many different backgrounds. We are always trying to bring care where it is needed most, and you will have the opportunity to take part in outreach services and unique experiences you will not find at a private office. Most importantly, you will be part of a fun-loving team that cares about one another as much as their patients.

N.E.W. Community Clinic believes that all people are entitled to equal employment opportunities. We follow all state, local, and federal laws prohibiting discrimination in all matters involving hiring and employment.

Essential Functions of the Job:

Responsible for scheduling patient appointments for the clinic.
•Responsible for all phases of patient intake, starting patient electronic records, documenting chief complaints, screening financial eligibility and collecting fees according to the sliding fee scale.
•Input patient data into patient record in an accurate manner.
•Responsible for answering and re-directing clinic telephone calls.
•Display professionalism and use a pleasant voice and friendly manner in the medical office environment.
•Update and complete necessary financial information to determine eligibility for the clinic - asking patients for written proof of income, then verifying with financial screening information.
•Locates existing paper charts as needed.
•Assist patients as necessary to complete necessary forms.
•Gather complete information and issue receipts for all cash collections.
•Schedule correct interpreter (sign language, Hmong, etc.) as needed.
•Assist staff and students as needed in a collegial manner.
•Assist with maintenance of the clinic reception area and general clinic maintenance and cleaning as requested.

• Assure that all confidential information, including locking computer equipment and logging off telephones is completed at the end of the day and any other time the clinic reception area is vacant.
• Maintain strict adherence to HIPAA.
• Restock forms and office supplies as needed throughout the clinic.
• Inform coordinator of need for printed forms and office supplies.
• Post signs on clinic entrance, when needed, regarding clinic closing or changed hours.
• Make reminder calls for the next day's appointments.
• Assume general clerical duties.
• Interpret English/Spanish for patients as necessary.
• Assist with copy machine maintenance, notifying coordinator of any necessary maintenance.
• Assist and work with other team members as needed.
• Count, verify, and co-sign daily cash collection at the end of the day; print and collect daily user Batch Report(s); lock money and cash box in med room.
• Assist and work with students and NWTC instructors.
• Verifies cash to log and receipts, records same on collection summary sheet. Delivers all cash receipts to Business Coordinator at the end of each week. Reports any variances from cash receipt to cash log.
• Arranges for referrals to area physicians and hospitals as requested by professional staff.
• Redirect patients to other agencies as needed.
• Documentation of patient concerns/requests and forwarding concerns to appropriate providers/staff.
• Deliver lab specimens to N.E.W. Community Clinic and hospitals as needed.

Qualifications and Education Requirements
• Education: High school diploma
• Experience: A minimum of 3-year clinical experience in nursing. Experience in Infection Prevention with basic knowledge of the principles of epidemiology and infections, diseases, sterilization, sanitation, and disinfection practice preferred. Experience in handling employee health and staff development is preferred.
• Expertise: training in medical record maintenance, keyboarding and knowledge of basic medical terms is desirable. Equivalent work experience will be considered.
• Language: Comprehend and use basic language either written or spoken to communicate information and ideals.

Preferred Skills
• Ability to display professionalism in a medical office setting.
• Ability to work well with a diversified population with varied lifestyles.
• Ability to communicate effectively in English and Spanish with patients, clinic staff, students, volunteers, and coordinator. Ability to communicate business messages effectively.
• Experience with computer, especially data entry.

Required Credentials, Certification, Licensure
None