The MA/LPN works closely with the primary care physician to deliver excellent patient care, ensuring services are provided within the Medical Assisting scope and state guidelines. The MA/LPN will be responsible for reviewing and updating health records, measuring vital signs, and preparing treatment rooms for upcoming examinations. The MA/LPN reports directly to the MA/LPN Clinical Coordinator.
RESPONSIBILITIES:
- Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.
- Identifies significant changes in patient condition through data collection and reports them to the provider.
- Troubleshoots issues and escalate problems to provider, direct supervisor, or appropriate internal resource.
- Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
- Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
- Show patients to examination rooms and prepare them for the physician.
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Prepare and administer medications as directed by a physician.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Provide authorized prescription and drug refill information for pharmacies as directed by provider.
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Perform routine laboratory tests and sample analyses.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Successfully completes skills or competency checklists to be able to help physicians examine and treat patients, performing such tasks as handing them instruments, giving injections, removing sutures, changing dressings on wounds.
- Ability to collaboratively work with patients, families, and teams within a high-volume environment.
- Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
- Documents in electronic medical records (EMR) accurately and appropriately.
- Manages in basket messages in the electronic health record (EHR) under the Providers verbatim instructions.
- Performs front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out).
- Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.
- Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs and diagnostic tests, disposing of contaminated supplies, etc.
- Other duties as assigned.
QUALIFICATIONS:
- High School Diploma or equivalent required.
- Active Medical Assistant (MA) certification or Licensed Practical Nurse (LPN) license required. Certification/license must be in good standing.
- MA/LPN experience in a healthcare setting preferred.
- Clerical physician office experience preferred.
- Current BLS certification required upon hire.