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The Medical Assistant Lead is a seasoned multiskilled health professional responsible for performing administrative and clinical tasks while delivering outstanding customer service and maintaining positive patient engagement. Trains and/or serves as a mentor to other Medical Assistants in the center or region. Provides direction to other Medical Assistants and may function as a formal team leader. Utilizes independent initiative and judgment to assist the Center Administrator with key initiatives, quality control and service standards, budgets, etc.
Is considered a subject matter expert (SME) and activities and problem solving performed are complex in nature, including the handling of escalated patient issues and complaints, as necessary. Working under minimal supervision and limited administrative guidance due to previous experience/breadth and depth of knowledge, regularly exercises discretion and judgment in prioritizing administrative requests and interpreting and adapting procedures, processes, practices, and protocols. Embraces, participates in, and provides recommendations in operational administrative processes, initiatives, and improvement activities. Collaborates with center and clinical leadership to provide effective feedback in the overall assessment and performance of Medical Assistants. Has ownership of many center tasks (e.g., medical supply inventory, supply ordering, immunization program information)
The Medical Assistant Lead works closely with providers under their direct supervision to:
Also, the Medical Assistant Lead does the following:
Use your skills to make an impact
Required Qualifications
This role is considered a patient facing role and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Preferred Qualifications
Medical Assistant Lead working hours:
Scheduled 40 hours per week
Monday to Friday 8AM-5PM
Local travel may be required; Mileage is reimbursed
Additional information
Alert
CenterWell, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.
Benefits
Being a part of the CenterWell team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.
Language Proficiency Testing:
Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing. Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
#LI-MM1
#LI-Onsite
Scheduled Weekly Hours
40
About us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
The Medical Assistant Lead is a seasoned multiskilled health professional responsible for performing administrative and clinical tasks while delivering outstanding customer service and maintaining positive patient engagement. Trains and/or serves as a mentor to other Medical Assistants in the center or region. Provides direction to other Medical Assistants and may function as a formal team leader. Utilizes independent initiative and judgment to assist the Center Administrator with key initiatives, quality control and service standards, budgets, etc.
Is considered a subject matter expert (SME) and activities and problem solving performed are complex in nature, including the handling of escalated patient issues and complaints, as necessary. Working under minimal supervision and limited administrative guidance due to previous experience/breadth and depth of knowledge, regularly exercises discretion and judgment in prioritizing administrative requests and interpreting and adapting procedures, processes, practices, and protocols. Embraces, participates in, and provides recommendations in operational administrative processes, initiatives, and improvement activities. Collaborates with center and clinical leadership to provide effective feedback in the overall assessment and performance of Medical Assistants. Has ownership of many center tasks (e.g., medical supply inventory, supply ordering, immunization program information)
The Medical Assistant Lead works closely with providers under their direct supervision to:
- manage the provider's schedule to ensure efficient workflow, perform pre-visit planning based on patient visit type, room patients.
- gather and enter patient information into electronic medical records and identifies and carries our HEDIS and STARS quality measures.
- take vital signs, administer medications, perform diagnostic tests, collect specimens including phlebotomy, and maintain equipment and patient care areas.
Also, the Medical Assistant Lead does the following:
- provides direction and guidance to other Medical Assistants to help drive quality patient care and outcomes and increase positive patient engagement
- work under limited guidance due to previous experience/breadth and depth of knowledge
- regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, practices, and protocols
- embraces, participates in, provide recommendations, and leads in operational and clinical process initiatives and improvement activities.
- help facilitate the skills development of lower-level Medical Assistants and collaborates with center and clinical leadership to provide effective feedback in the overall assessment and performance of Medical Assistants
- embodies services standards for Medical Assistants across the region and leads departmental special projects as requested.
Use your skills to make an impact
Required Qualifications
- High school diploma or equivalent
- Medical Assistant diploma or certificate of completion from a Medical Assisting school or program
- Bilingual proficiency in English and Spanish
- CPR certification
- At least 5 years Medical Assistant direct patient care experience, including experience with Electronic Medical Records (EMR) systems
- Hands-on professional Phlebotomy experience
- Primary managed care experience including knowledge of HEDIS and ICD/CPT coding
- Certified Medical Assistant (CMA), Certified Clinical Medical Assistant (CCMA), or Registered Medical Assistant (RMA) from one of the following organizations: American Allied Health (AAH), American Association of Medical Assistant (AAMA), American Medical Technologist (AMT), American Registry of Medical Assistants (ARMA), Medical Career Assessments (MedCA), National Healthcareer Association (NHA), National Association for Health Professionals (NAHP), National Association of Healthcare Technicians (NAHT), and/or National Center for Competency Testing (NCCT)
This role is considered a patient facing role and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Preferred Qualifications
- May have additional certifications (Phlebotomy, EMT, Paramedic, etc.)
Medical Assistant Lead working hours:
Scheduled 40 hours per week
Monday to Friday 8AM-5PM
Local travel may be required; Mileage is reimbursed
Additional information
Alert
CenterWell, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.
Benefits
Being a part of the CenterWell team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.
Language Proficiency Testing:
Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing. Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
#LI-MM1
#LI-Onsite
Scheduled Weekly Hours
40
About us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
