Medicaid Program Administrator I

Description

Applicants are encouraged to apply early. The application review process will take place immediately and continue until the position is filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received.

Cabarrus County Department of Social Services

The Cabarrus County Department of Social Services (DSS) strives to improve the quality of life in the community for all our citizens. DSS is committed to ensuring that individuals and families in Cabarrus County have access to the supports they need to achieve their goals. The staff is committed to managing the resources entrusted to them with responsible stewardship and to provide the highest quality professional services possible.

Mission Statement: In partnership with the community, our mission is to enhance the quality of life for our citizens through integrated and comprehensive services that assist, empower, and build upon the strengths of our children, families, adults, and older adults.

Vision Statement: Through community partnership and effective collaboration, Cabarrus County Department of Social Services will be a leader and innovator in providing quality seamless services to the citizens. CCDSS will strive to streamline services to the citizens to effectively meet the needs of a changing economy, improve lives, and create opportunity.

DSS works hand-in-hand with community partners and resources throughout the State of North Carolina to deliver benefits to more than 50,000 families, adults, and children. The Department has five primary divisions:

• Economic Family Support Services (Child Support, Daycare, Work First, Energy Programs)
• Economic Services (Medicaid, Food & Nutrition Assistance Program)
• Adult, Aging and Transportation Services
• Child Welfare Services
• Business Services

With more than 230,000 residents, Cabarrus County is the ninth largest county in North Carolina. With 1200+ employees in more than 32 departments, we provide vital public services as diverse as law enforcement, property assessment, water conservation, health and human services, codes enforcement, recreation activities and many more. The community relies on forward-thinking and innovative leaders to manage the rapid growth and service needs of our vibrant community.
Cabarrus County employs dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. With a vase variety of different employment options, the County offers a lifetime of opportunities and careers! We offer a well-defined benefits package with a work life balance approach. Join us and discover a rich selection of health care options, robust retirement plans, and the flexibility to work, relax, and rejuvenate in order to reach your fullest personal and professional potential.

Cabarrus is home to Atrium Health Cabarrus and the North Carolina Research Campus. Other industries include biotechnology, healthcare, manufacturing, industrial and business parks, warehousing and distribution, entertainment and hospitality, retail, and aviation.

The Program Administrator I performs difficult professional and executive work planning, organizing, managing, and directing Medicaid programs under the Economic Family Services Division of the Department of Social Services. Work is performed under the general supervision of the Deputy Social Services Director. Supervision is exercised over Medicaid program personnel.

Examples of Duties

Essential Functions/Typical Tasks:

Planning, organizing, managing, and directing the effective delivery of Medicaid programs; providing leadership and direction for program development and standards, analyses, and operations; developing, managing, and monitoring the program’s annual budget; ensuring compliance with local, state, and federal regulations; maintains confidentiality; preparing and maintaining systems, records and files. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Responsible for planning the short and long-range work operations, priorities, and goals for Medicaid programs.
• Knowledge and skills in NC Fast required including entering and reviewing applications and recertifications, and monitoring program reports.
• Works with the Deputy Human Services Director in strategic planning, developing, implementing, and improving delivery of services and meeting mandated program performance measures.
• Leads a team of program managers and supervisors that manage staff and programs. Ensures balance of workloads within units and subunits.
• Responsible for directing, training, evaluating staff and has substantial influence in hiring and employment decisions.
• Ensures all training programs meet the needs of staff.
• Responsible for developing, managing, and overseeing the Medicaid program budget.
• Responsible for ensuring that program managers and supervisors evaluate quality of work for adherence to Federal, State, and County standards.
• Reviews eligibility work by evaluating quality assurance reports, state computer error printouts, and input from program managers and supervisors.
• Serves on Human Services leadership team which plans for future directions within the department.
• Reviews and modifies division, program and service delivery policies, systems, and procedures.
• Resolves complaints, problems, and grievances concerning the service programs.
• Attends meetings as required.
• Performs related tasks as required to potentially include but not limited to emergency shelter operations.

Knowledge, Skills and Abilities:

Thorough knowledge of income maintenance programs; of management principles, techniques, and practices; of needs, problems, and attitudes of disadvantaged persons; of community needs assessment techniques. Considerable knowledge of behavioral and socioeconomic problems in the community and their treatment; of governmental, private organizational, and community resources; of the laws, regulations, and policies that govern economic services programs; and of the principles and techniques of personnel administration, budgeting, and staff management. Knowledge of the department’s organization, operation, and objectives. Working knowledge of office equipment, computers, and applicable software applications. Ability to exercise sound judgment in analyzing situations and making decisions; to direct employees and programs in the various areas of responsibility; to write clear and concise reports; to communicate ideas effectively both orally and in writing; to plan and execute work effectively; to maintain confidentiality; to attend work regularly; and to develop and maintain effective working relationships with state and local officials, associates, subordinates, and the public.

Minimum Education / Experience requirements

Education and Experience:

Bachelor’s degree in social work services, public administration, or human services is preferred; and three years of experience in program management or administration of social services programs, two of which must have been in an income maintenance or service program; or an equivalent combination of training and experience may be considered.

Special Requirements:

Possession of an appropriate driver’s license valid in the State of North Carolina.

Physical Requirements:

This is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects, and some medium work requiring the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects; work requires stooping, crouching, reaching, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken work; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.

Supplemental Information

Supplemental and Contact Information:
Cabarrus County selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application. Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States.
Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted.
If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.To check the status of your application, please log in to your account. Processing applications will take an average of 6 – 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants.
For technical issues with your applications, please call the NEOGOV Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact HR at 704-920-2200.