Marketplace Account Specialist

We are seeking a tech-savvy and motivated Account Specialist to join our team and play a pivotal role in expanding our products to new sales accounts (primarily marketplaces, retailers, and distributors). This role will help us increase our market presence by working with various internal & external teams to onboard new sales accounts and maintain existing ones. The role requires strong project planning & management experience, comfort with spreadsheets, ability to quickly understand new software platforms & data feeds, attention to detail, and excellent verbal & written communication skills.

RESPONSIBILITIES

1. Account Onboarding: Lead the onboarding process for new accounts, ensuring a smooth transition and providing necessary guidance to internal teams, and information to customers. Ensure all necessary documentation, contracts, and setup requirements, data feeds & integrations, and compliance requirements are completed efficiently during the onboarding process.

2. Account Management & Maintenance: Regularly review account performance and engage in strategic discussions to improve sales, customer engagement, and marketplace presence. Coordinate and notify relevant teams regarding updates to policies & procedures, changes to company information, and update compliance certificates.

3. Product Listing Management: Work with internal teams to ensure product information, specifications, images, videos, copywriting, and prices are complete, up-to-date, and match the requirements of each sales account. Assist with gathering sales account requirements and uploading product content to each sales channel/account.

4. Issue Resolution: Proactively identify, troubleshoot, and escalate any issues that arise, such as stock-outs, shipping delays, chargebacks, or product compliance.

5. Documentation: Create and maintain comprehensive information regarding each sales account/channel including policies, procedures, processes, solutions, worksheets, data files, and insights. Utilize software including ClickUp, Google Docs, and Airtable to streamline & manage the account onboarding process, and provide a centralized repository of sales account information that can be accessed by relevant team members whenever needed.

6. Market Research: Conduct market research to identify new opportunities for growth and expansion. Analyze market trends, competitor strategies, promotional opportunities, and customer preferences to recommend strategies for enhancing sales performance and staying ahead of the competition.

SKILLSET

• Excellent communicator: Ability to clearly and positively communicate requests for information, timelines, task dependencies, and roles/responsibilities to ensure all collaborators are on the same page. Building relationships with internal & external stakeholders is critical to long-term success.
• Highly organized: Create and maintain systems to track & manage files, tasks, deadlines, and data.
• Process driven: Follow clearly defined systems to ensure completeness and accuracy while onboarding many new sales accounts or products, and updating existing ones.
• Attentive to detail: Must be able to spot potential errors, patterns, or trends within a large set of data or sense if something looks off before working to investigate/understand the root cause of potential issues.
• Tech-savvy: Must be able to quickly self-teach, research, and understand how software tools work and connect with one another while keeping in mind the impact a system has on the other. 

EXPERIENCE

• 2-5 years of direct ecommerce experience particularly Amazon. Shopify or Walmart experience is a plus.

SOFTWARE

• eCommerce platforms such as Shopify, Amazon, eBay, etc
• Monday.com, Trello, ClickUp or other project management apps
• Data feeds & integration software such as API, EDI
• Excel and Google Sheets
• Experience with catalog management software, digital asset management software or ERP systems is a plus

LOCATION

Global (Remote)

ROLE TYPE

Full-time

WORK SCHEDULE (EST)

8 AM - 2 PM EST 2 Hour Flexitime

DO NOT APPLY IF

• You do not have 2 years of experience with Seller Central
• You do not like structure, processes, numbers, and spotting small details.
• You do not have experience working with and manipulating large spreadsheets
• Are not a strong communicator and have trouble working with others, following up, and motivating others while maintaining positive professional relationships.
• You don't get excited by the opportunities that new technology, process automation tools, data, and software present.