Marketing and CX Technology Principal Engineer

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

As a Verizon Business Group Marketing and CX Technology Principal Engineer, you’ll be responsible for enabling real-time marketing (RTM) and customer experience (CX) capabilities and other innovative initiatives. You'll work as a part of the Marketing and CX Technology team to build out technology, processes, data flows and reporting to support RTM and CX across the marketing organization.

Working closely with stakeholders and partners, you’ll develop RTM and CX use cases based on business needs and a roadmap for future development. You’ll lead cross-functional teams to ensure real-time behavioral triggers are captured and the data needed to power campaigns is available.

Responsibilities include:

• Developing RTM and CX roadmap with emphasis on scalable, future-proof development and innovation.
• Leading use case development, prioritization, enablement and optimization.
• Developing value measurement and KPI reporting.
• Ensuring that programs/projects are delivered on time and results meet budget, time, quality and strategic and tactical key performance goals.
• Establishing strong relationships with internal stakeholders and partners.
• Understanding the MarTech, CX, Adtech and SalesTech stack including Adobe Experience Platform and its components.
• Establishing strong partnerships with vendors, managing the vendor deliveries, and influencing vendor product roadmap.

What We’re Looking For…

You have a clear understanding of technical and data problem solving but also have a business-oriented vision. You understand how operational roles solve everyday business needs.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience managing multiple projects simultaneously, and to work in a fast-paced, dynamic, customer and team-oriented work environment.
• Willingness to travel.

Even better if you have one or more of the following:

• MBA or other Master’s degree.
• A degree in Marketing, Computer Science, Information Design, Management Information Systems, or a related IT or technology field.
• Experience working in or with marketing or customer experience teams.
• Experience working with sales, marketing or customer experience technology and/or related business technology platforms.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.