Marketing Analyst

Responsibilities:

• 4 – 6 years direct experience working in one or more of the following industries US wireless (e.g., carrier, OEM, software provider, infrastructure provider, consulting or research firm), consumer electronics or technology, consumer/packaged goods.
• Serves as insights partner across different CX teams across the org, including Customer Marketing, Channels (Care, Retail, Digital VOC), Product, and others.
• Evaluate and measure customer experience and satisfaction at different points in the journey to highlight collective opportunities and risks to the organization.
• Uncover and evangelize insights from ongoing customer satisfaction, experience, and deactivation studies to provide actionable recommendations to key internal stakeholders.
• Conduct primary research studies (both qualitative and quantitative).
• Experience leading ongoing customer satisfaction, experience and/or deactivation studies and evangelizing insights throughout the organization.
• Experience in integrating “big-data” with research results.
• Database querying, including SQL, to conduct data analysis across disparate database sources for the reporting insights to executive stakeholders.
• Experience working with Tableau or other data visualization platforms.
• Creating research briefs/RFPs.

Job Type: Contract

Pay: $40.00 - $55.00 per hour

Experience:

• SQL: 1 year (Required)
• Marketing: 5 years (Required)

Ability to Commute:

• Bellevue, WA 98004 (Required)

Ability to Relocate:

• Bellevue, WA 98004: Relocate before starting work (Preferred)

Work Location: In person