Account Activation Specialist (Contract)

A successful AccountActivation Specialistwill play a key role in ensuring a positive, efficient, and smooth client experience throughout both the onboarding process as well as with any ongoing customer support either directly or indirectly with the client. Direct interaction with clients will take place regularly by telephone or web chat. As such, prior experience and comfort in a phone/chat-based customer support environment is a plus. This is a temporary contract position working onsite at our headquarters in Old Town Scottsdale.

Responsibilities

• Activate and launch new client products and services with accuracy and efficiency
• Provide front-line support to our clients via phone, email, and chat, with the aim of first-contact resolution
  
• Represent the organization as a subject matter expert for our products
• Cross-train team members to be comfortable, confident, positive, and productive representatives of DAS with any front-facing dealership interactions
• Follow up with clients and internal team members on required information for successful launches
• Handle product renewals, upgrades, downgrades, and cancellations within specified time frames
  
• Perform audits, reporting, and special projects as requested

Requirements

• Excellent organizational skills and superb time management
• Ability to work with team members across multiple locations
• Ability to maintain processes that support the business functions within your span of control
• Proficiency and experience with Microsoft PowerPoint, Word, and Excel
• Ability to multi-task and work under pressure
• Effective verbal and written communication with customers, other departments, and team members
• Ability to handle difficult customer situations
• Technical proficiency with email programs and ticketing systems
• A track record of being extremely professional with prospects, customers, and internal team members
• Enthusiastic, professional, passionate and career oriented

Education

The ideal candidate will have one or more of the following:

• Bachelor's degree from an accredited university
• Advanced education from a recognized program
• Demonstrated business knowledge and equivalent work experience

About Us

DAS Technology is the leading customer engagement technology partner, empowering 9,200+ businesses to leverage digital and social media environments. Our innovative technology, dedicated team, and vibrant culture contribute to the success of our global clients. Recognized worldwide for industry-leading solutions, DAS seeks elite professionals to join our fast-growing team.

Equal Opportunity Employer

DAS Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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