Manager, Technical Operations

Position: Manager, Technical Operations
Who we are:
Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!
Position Overview:
Plans, organizes and directs the Technical Operations of all cable systems within the assigned operational area.
Company Benefits:
Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Company provided vehicle and gas card!
• Company provided tools, tablet, and phone!
• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Education Enrichment up to $5,000 per year for qualified employees!
• Company provided uniforms and boots!
• Employee Wellness Program!

Position Responsibilities:

• Function as the key technical resource to Regional Management in technical planning and decision making by maintaining state-of-the-art knowledge of plant operations.
• Ensure compliance with technical specifications for cable electronics and picture quality throughout the Region as regulated by governmental or franchise requirements, including CLI and FCC proofs.
• Act as the technical liaison between the field and office, this position will assist in coordinating dispatch/customer service efforts with the field to provide exceptional customer service.
• Ensure compliance with pertinent FCC rules and regulations in all systems.
• Assist the Regional Plant Manager in managing the vehicle fleet program.
• Travel throughout the Region as required.
• Perform other duties as required or assigned.

Position Requirements:

• High School Diploma with an Associates degree in electronics or NCTI, SCTE, BCT or BCE certification equivalent.
• Five years experience in cable television involving work with system parts and components and in-depth experience in the field.
• Previous management and supervisory experience of 3 - 5 years.
• Must have knowledge of National Electrical Code, OSHA, FCC rules and regulations, and related state and local codes.
• Computer literacy in Outlook, Excel and Word.
• Good interpersonal and supervisory skills.
• Must possess a valid driver's license with a satisfactory driving record.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer: When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
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