Job description
AppleCare’s Technical Program Manager manages a team of engineers that qualify, lead, and improve end to end manufacturing repair processes for all Apple products at medium to high volume repair sites globally. This team focuses on new product manufacturing repair process implementation and qualification, which incorporates: diagnostics, repair, assembly, key parameters, process setup, and process validation. You will be ensuring that our screening and repair programs are implemented correctly and that improvements to those processes are identified, designed, and deployed consistently at all locations globally.In this highly transparent technical management role, you will be working with cross-functional teams and vendors. You will need to demonstrate your ability to combine knowledge of reparability, assembly, diagnostics and manufacturing process/process controls and deliver results on a timeline.- Define best-in-class repair processes to meet all Apple design and operational requirements - Drive innovative new service processes across all our product lines that set the bar for quality in the service industry, while reducing our environmental impact, and improving the cost efficiency of service- Lead and improve repair processes including all parameters, and secondary operation requirements to meet defined specifications - Executive level status reports including BRR (build readiness review), OK2Repair, and OK2Sustain reviews- Call out key concerns and options timely for resolutions to senior management- Analyze data from factories, customers, DOEs, etc, to develop action plans, quality, and repair accuracy decisions based on the data- Drive lessons learned into process designs and use predictive methods to anticipate and avoid issues early
Address
Sunnyvale, CA
