AddressAltice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
As the Manager of Retail Operations and Development, you will lead our go-to-market and Business Operations. In this role, you will be responsible for driving the transformation and innovation of retail.
You’ll leverage your critical thinking and problem-solving skills to design actionable plans and roadmaps related to sales operations, GTM operations, and Business Operations. Your recommendations are based off data, and you can be agile in designing, executing, and prioritizing solutions that drive results. As a leader, you must be able to confidently and collaboratively foster innovation from your team and develop strong cross-functional partnerships with sales leaders, sales operations, sales enablement, product, analytics, IT, finance, procurement, external vendors, and more. This role reports to the Director of Retail Operations and Tools.
Responsibilities
- GTM Operations: Strong partnership with Sales Development, Sales Engagement, product and offer teams to bring new products and offers to market
- Sales Operations: Ensure sales operations efficiencies in close partnership with the retail leadership and Operations team, along with our cross functional partners to build/refine better processes and support models (e.g., Retail Playbook, logistics/vendor partnerships, process optimizations/automations/documentation, etc)
- Business Operations: Support retail Business Operations from account set up and vendor management, to oversight of time management solution (WFS). Understanding business challenges and develop and prioritize solutions to make significant impacts to process, experience and cost savings
- People Leader: Ability to inspire, coach, and lead direct reports, cross-functional partners, and external vendors
- Experienced and proficient in running down the solution, and not the workaround
Qualifications
- Bachelor’s degree required
- 7+ years of sales or sales operations leadership and/or business performance transformation with a proven track record of consistent delivery against business plans and targets
- 2+ years of people management experience
- Experience with Microsoft Excel, PowerPoint and front-end and back-end sales systems, including but not limited to, POS systems, CRM systems, and sales automation tools
- You’ve led successful development and implementations of large and complex initiatives, including proactively identifying obstacles and roadblocks and influencing solution implementation across teams
- Proactive, self-motivated, self-sufficient with strong collaboration and teamwork skills
- Strong project/program management skills and ability to pair strategic thinking with execution excellence
- Excellent written and verbal communication skills with the ability to translate complex data-points into easily consumable insights
- Curious and detail oriented – leave no stone unturned, but has the business acumen to prioritize actions
- Desire to grow and learn!
- Willing to travel up to 25% to be regularly present in the Optimum field across the footprint
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $102,816.00 - $168,912.00 / year. The rate/Range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
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